I have a Acer Aspire E5-432G-P33Q. It is Stuck at 0 percent battery and would not charge.

Neal360
Neal360 Member Posts: 11

Tinkerer

edited October 2023 in 2020 Archives
So My Acer Aspire E5-432G-P33Q is not charging even though i have changed its battery. It is saying 2 minutes to full charge. It only works when it "charging".Anyone Please Help. I have spent quite a bit of money on this already

Answers

  • Does the new battery have the same voltage as the old battery?
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  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    egydiocoelho said:
    Does the new battery have the same voltage as the old battery?
    Umm I dont really know as it was someone else who had change the battery
  • do you still have the old battery to check the voltage?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    do you still have the old battery to check the voltage?
    no i dont
  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    the shopkeeper took it
  • OK! First try uninstalling these drivers and restart windows:
    Then, try resetting the lithium battery and check if these are installed on your motherboard:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    OK! First try uninstalling these drivers and restart windows:
    Then, try resetting the lithium battery and check if these are installed on your motherboard:

    OK I will try this later but I am pretty sure my laptop doesn't have a pin hole 
  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    OK! First try uninstalling these drivers and restart windows:
    Then, try resetting the lithium battery and check if these are installed on your motherboard:

    I don't quite get what u mean. I am sorry not too much techy 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Go back to the shop and get them to plug in one of their chargers, if it charges then you have a bad charger

    Please click YES if I have answered your question 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    andylb said:
    Go back to the shop and get them to plug in one of their chargers, if it charges then you have a bad charger

    Please click YES if I have answered your question 
    OK I will try to do that 
  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    OK! First try uninstalling these drivers and restart windows:
    Then, try resetting the lithium battery and check if these are installed on your motherboard:

    Could u please tell me like nhow to reset the lithium thing and i dont understand the image of motherboard
  • Click here my friend:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    Click here my friend:

    Click where? 
  • reset the battery here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    reset the battery here:

    I tried the pin hole method it didn't worked oof 
  • Try reinstalling windows by pressing alt + f10 before the Acer logo.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Neal360
    Neal360 Member Posts: 11

    Tinkerer

    Try reinstalling windows by pressing alt + f10 before the Acer logo.
    OK I will try that later 
  • Neal__
    Neal__ Member Posts: 2 New User
    Try reinstalling windows by pressing alt + f10 before the Acer logo.
    So Well This is my other account I couldn't sign in to the other one. My laptop wouldn't open for so long already.It just opened up and it worked but well yea it took a long time. It finally opened up and the trackpad of my laptop stopped working. I tried the F7 and it didnt work.
  • Neal__
    Neal__ Member Posts: 2 New User
    I honestly don't know if it was the windows reset or something else
  • @Neal__ Ideally, you should create a new topic. Add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)