Problem with reseting my Acer Nitro 5

Tirran22
Tirran22 Member Posts: 2 New User
edited December 2023 in 2020 Archives
I want to factory reset my laptop because it was gotten a little slow but when I try to reset it it say something went wrong and nothing was deleted
HELP PLS!?

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Please give your exact model number for example AN515-** Also follow the reset instructions below and report back

    Please click YES if I have answered your question

    1. Press and hold the Power key for 5 seconds to power the system off completely.
    2. Turn on the computer and press the Alt and F10 keys at the same time immediately it restarts
    3. You should see a message that says "Please Wait" and your computer will boot to a blue screen that says "Choose an option."
    4. Select Troubleshoot.
    5. Click Reset this PC.
    6. Pick a recovery option
    7. Click Next and follow the instructions on the screen.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Tirran22
    Tirran22 Member Posts: 2 New User
    I wont factory reset for some reason i have tried what you suggested but it still says something went wrong and nothing was changed
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    It resets from a hidden partition on the drive so that partition must be corrupted. Did you make a back up image on a USB stick when you first received your laptop? Also why do you want to do a factory reset? and again please give your exact model number

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★