Only able to connect to open WIFI network but not private ones. helios-300

Roscato22
Roscato22 Member Posts: 3 New User
edited October 2023 in 2020 Archives
I have a predator helios-300 and recently I started having an issue where it would tell me that it "cannot connect to network". The weird part is that it works for open networks. The private network works on all my other devices except this one. I have tried restarting my laptop and forgetting the network as well and even delete a driver. nothing seems to work. 

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!!

    @Roscato22

    As a workaround. I recommend you to please do the below step and post back the result. 

     In Device Manager, Right Click on Device > Properties > Advanced > Disable 802.11n Mode. 

    enter image description here

    After performing the above step, please try connecting to your private/Secured network and let me know what happens. 

     :) If you think I've answered your question, please hit the Accept Answer:)