Acer Nitro 5 - My Laptop turns off on startup, what’s a solution in fixing it?

Literally a week ago my Acer Nitro 5 gaming laptop decides to just shut off unexpectedly without warning. Since then, I’ve tried using the power button to no aval. It’s like it’s not even working anymore. When I tap on a random key on the keyboard it decides to start up. You have to hold down a key for it to start up as normal and stay on. When you release the key it shuts down immediately and I have no idea what that means or what causes it. I’ve held the battery reset on the back, I’ve took the battery out and reinserted it back.

I don’t know if it’s a factor or anything but it was plugged in 24/7 and most days I would keep it on for hours because I run errands daily, sometimes forgetting to turn it off. I also used windex with a cloth to clean my keyboard but it was a microfiber cloth.

I have no idea and any suggestions would be ammmaazzinngg. 🥺

Image: https://us.v-cdn.net/6029997/uploads/editor/bo/o7fx48xj6tzl.jpg

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andylb

Being kept plugged in 24/7 is not a problem although for a healthy battery it is advised to drain it to just below 10% and fully recharge every couple of months. A small amount of Windex on a cloth is no problem either as long as you didn't spray it directly on the keyboard.
At this stage I would do a clean Windows install, reboot and press Alt + F10 immediately at start up, click Troubleshoot then Reset this PC and Keep Files

Please click YES if I have answered your question

Commodore_1995#

Before reinstalling windows, make sure this button is being pressed:

Image: https://us.v-cdn.net/6029997/uploads/editor/jj/8c1w1tptq6nb.png

Tyriek

andylb said:

Being kept plugged in 24/7 is not a problem although for a healthy battery it is advised to drain it to just below 10% and fully recharge every couple of months. A small amount of Windex on a cloth is no problem either as long as you didn't spray it directly on the keyboard.
At this stage I would do a clean Windows install, reboot and press Alt + F10 immediately at start up, click Troubleshoot then Reset this PC and Keep Files

Please click YES if I have answered your question

Haha... um I kind of did spray it directly but I quickly corrected my mistake. I hope that wasn’t a factor or I will literally cry.

I’m going to try the Alt + f10 and see if that’ll do anything. Thank you so much! 🥺

Tyriek

egydiocoelho said:

Before reinstalling windows, make sure this button is being pressed:

I opened this panel up and it doesn’t have a button. It just has a white square, when I see this image I get so confused. I’ll show you an image when I’m back home. Thank you!! 🥺

andylb

Tyriek said:

andylb said:

Being kept plugged in 24/7 is not a problem although for a healthy battery it is advised to drain it to just below 10% and fully recharge every couple of months. A small amount of Windex on a cloth is no problem either as long as you didn't spray it directly on the keyboard.
At this stage I would do a clean Windows install, reboot and press Alt + F10 immediately at start up, click Troubleshoot then Reset this PC and Keep Files

Please click YES if I have answered your question

Haha... um I kind of did spray it directly but I quickly corrected my mistake. I hope that wasn’t a factor or I will literally cry.
I’m going to try the Alt + f10 and see if that’ll do anything. Thank you so much! 🥺

Oh no, my guess is you may have damaged the keyboard, sorry

SebastianFlores

I'm having the same issue, what can I do?

Meeeeecs

Same issue, any update on this. Did you solve the problem?

Lavon2003

My NITRO 5 (2019) edition model 515-42 shutted down and turning on when I tried to adjust the ram and of course it was off. My computer always does this but it never did for this long. And now I just need help. I tried literally everything

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