Nitro AN515-43 - Laptop freezes while watching videos

rungta

Its been one week since i have been facing this issue. My laptop freezes and there is nothing i can do except force shut down it by pressing the power button. I have tried searching online for solutions and tried many of them but nothing seems to have been working . 
Laptop Nitro AN515-43
Processor AMD Ryzen 5 3550H 
Graphics AMD Radeon RX 560X
Laptop freezes while only watching videos. I play games for hours or surf the internet and nothing happens but when i play any video for 20-25 min it starts the problem
Its just been 5 months since i bought the laptop
Please help!

andylb

First Boot into Safe Mode and download and run DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a clean uninstall of your current AMD Center and Drivers then boot back into Normal Mode

The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. Click the link below to download the 2020 Control Center and the latest drivers for the RX560x will be automatically installed
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1

Most of the problems I have encountered answering questions similar to yours are that users do not have the GPU set up correctly in the Control Center and are gaming on their Dedicated Vega 8 GPU which gives poor performance and is not designed for gaming. I have your exact model and my gaming experience using the AMD 2020 Control Center is good, Follow these instructions

First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

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