My G3-571 randomly crashes and restarts while playing games

juanllompart

For a little less than a year my Acer laptop has been shutting off randomly when playing games while plugged in. My laptop will freeze and colored bars will fill the screen before my computer restarts. I've updated all of my drivers and the problem persists. The CPU usually doesn't even get above 75 degrees when it shuts off so I don't think it's a heating issue. The event logs say kernel-power 41. I've looked all over the web and I still can't find a fix.

xapim

juanllompart probably a driver issue try an older driver could also be a memory (ram/windows virtual memory) issue if nothing works try a battery power drain press/hold for 30s+ and leave it to rest 2/3h then boot into bios reset to defaults see if the issue persists if thats the case backup whatever you need and perform a stock recovery clean install (select delete everything option) to rule out any software issue after this procedure the remaining issues should be hardware and you should send it back (if still on warranty ) to get checked