Sometimes while moving my finger on the touchpad my "on screen pointer" stops moving. SP111-32N

EdW
EdW Member Posts: 6 New User
edited November 2023 in 2020 Archives
Sometimes while moving my finger on the touchpad my "on screen pointer" stops moving.  I'll have to lift my finger and try again.  I have 2 of the same exact laptops bought at the same time, same day, with the other laptop not having any issues.  It may be just me, but with the laptop in question, if my fingers are moist, the problem is not as troublesome.  Acer could not fix the problem when I called initially.  But now, they won't help WHATSOEVER because of warranty.  I've bought nothing but Acer laptops and have never had this issue before.

Answers

  • What is the model of the lap? Example AN515-51-75KZ. Have you checked the touchpad's sensitivity?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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  • EdW
    EdW Member Posts: 6 New User
    SP111-32N
    I've tried sensitivity and switched back and forth from advanced to basic
  • EdW
    EdW Member Posts: 6 New User
    it's set to most sensitive as well
  • can you specify the exact model of both models? Example sp111-32n-p6cv. Can you tell if both have version 1909 of windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EdW
    EdW Member Posts: 6 New User
    yes  p6cv for both.
    version....  10.0.18363 Build 18363
  • it would be interesting to know, if the problem occurs when you reinstall windows, pressing alt + f10?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EdW
    EdW Member Posts: 6 New User
    reinstall windows and lose all data on pc?
  • It would be interesting to back up the files first. Then try reinstalling windows. You can also try to restore windows to a date earlier than the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ZSasha
    ZSasha Member Posts: 4 New User
    Hey EdW.
    Your problem seems to be like mine.
    Look at my post:
    https://community.acer.com/en/discussion/588927/spin-1-touchpad-half-way-working?&breakffcache=74989

    where I mentioned a "solution" but that will definitely void a warranty. :(