Acer Predator XB271HU Ghost Image Problem

MoogyMonster

I have a growing issue my with Acer predator XB271HU where bright images are causing a ghosting (or temporary burn-in) effect in my monitor. Below is an image showing this problem; note the ghosting look is not a software/blur/transparent issue - that ghosting is actually in the monitor itself (the IPS) and it takes minutes to fade away. Note it only takes a minute or two for a ghosted image to "embed" itself.

I contacted Acer support and did a hard reset of the monitor (unplug all and hold power for 30 seconds) and it appeared to solve the issue at that time, however a day later, my monitor was doing the exact same thing and now a hard reset does not solve the issue.





Now that I've switched over to a completely dark background, whenever I do have a light background window come up (e.g. explorer or notepad) and if I have focus on it for a few minutes, when I switch back to the dark background, as seen in the image, the ghost of the light background takes minutes to fade.

Has anyone encountered this problem, and how can one fix it?

MoogyMonster

So nobody from Acer is in these forums? Sad to post this and have absolutely no responses

brummyfan2

Hi,
Could you please try Overdrive settings, I don't know much about it but have a look at the personal message I have sent, the instructions are in the link, I am just another user of Acer products and not an employee.

MoogyMonster

Interesting; I'll be sure to check this out - thank you for the referral!

egydiocoelho

Also, try to decrease the display refresh rate.

MoogyMonster

egydiocoelho said:

Also, try to decrease the display refresh rate.

Why would I want to do that? I purchased this monitor specifically for the 144hz refresh rate

egydiocoelho

It would only be to check if the problem may be related to the update rate. It would be interesting for you to also inform if the monitor is under warranty.

MoogyMonster

Ahh gotcha; sadly, the monitor is no longer under Warranty (if it's just 1 year). And unfortunately, none of the recommended adjustments have made a difference

egydiocoelho

Does the problem remain, even if you disable the overdrive?

MoogyMonster

egydiocoelho said:

Does the problem remain, even if you disable the overdrive?

Sadly, yes

egydiocoelho

Have you checked with technical support, if there is any firmware available for this model?