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Acer Predator XB271HU Ghost Image Problem

MoogyMonsterMoogyMonster Posts: 6Member New User
edited February 10 in Predator Monitors
I have a growing issue my with Acer predator XB271HU where bright images are causing a ghosting (or temporary burn-in) effect in my monitor. Below is an image showing this problem; note the ghosting look is not a software/blur/transparent issue - that ghosting is actually in the monitor itself (the IPS) and it takes minutes to fade away. Note it only takes a minute or two for a ghosted image to "embed" itself.

I contacted Acer support and did a hard reset of the monitor (unplug all and hold power for 30 seconds) and it appeared to solve the issue at that time, however a day later, my monitor was doing the exact same thing and now a hard reset does not solve the issue.





Now that I've switched over to a completely dark background, whenever I do have a light background window come up (e.g. explorer or notepad) and if I have focus on it for a few minutes, when I switch back to the dark background, as seen in the image, the ghost of the light background takes minutes to fade.

Has anyone encountered this problem, and how can one fix it?

FAQ & Answers

  • MoogyMonsterMoogyMonster Posts: 6Member New User
    So nobody from Acer is in these forums? Sad to post this and have absolutely no responses :(
  • Hi,
    Could you please try Overdrive settings, I don't know much about it but have a look at the personal message I have sent, the instructions are in the link, I am just another user of Acer products and not an employee.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/22060540
  • MoogyMonsterMoogyMonster Posts: 6Member New User
    Interesting; I'll be sure to check this out - thank you for the referral!
  • Also, try to decrease the display refresh rate.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MoogyMonsterMoogyMonster Posts: 6Member New User
    Also, try to decrease the display refresh rate.
    Why would I want to do that? I purchased this monitor specifically for the 144hz refresh rate :)
  • It would only be to check if the problem may be related to the update rate. It would be interesting for you to also inform if the monitor is under warranty.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MoogyMonsterMoogyMonster Posts: 6Member New User
    Ahh gotcha; sadly, the monitor is no longer under Warranty (if it's just 1 year). And unfortunately, none of the recommended adjustments have made a difference :(
  • Does the problem remain, even if you disable the overdrive?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MoogyMonsterMoogyMonster Posts: 6Member New User
    Does the problem remain, even if you disable the overdrive?
    Sadly, yes :(
  • Have you checked with technical support, if there is any firmware available for this model?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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