My Acer ED323QURAbidpx stopped showing screen activity suddenly

Good day to everyone,

I recently (4 days ago) bought a brand new Acer ED323QURAbidpx and I've been enjoying it alot. But the experience lasted only for 2 days before the monitor suddenly went black.

The monitor power lid turns blue when I boot up my PC, indicating there's activity but the screen remains completely black. Not even the Acer logo shows up as it used to be when it worked. No signs of even the monitor screen getting lit. Nothing.

I've tried everything.

DVI connection, Display Port connection (the DP cable was included in the monitor box) and HDMI connection. Nothing !
I completely formatted my whole HDD clean and installed ,twice, Windows 10 x64 Home with latest updates. Nothing !
I updated the motherboard BIOS. Nothing !
Every driver possible in my PC updated to the lastest version. Nothing !
I unplugged CPU power cable for more than 10 minutes and completely cut the power of my PSU for more than 30 min. Nothing !
Re-arranged DDR4 memory. Nothing !
Took off my GTX 1060 and cleaned of dust. Installed it back ! Brand new drivers installed. Nothing !

With this all mentioned, my PC sees the monitor in the Nvidia Control Panel and Windows 10 Display Settings but the monitor itself doesn't want to lit up at all. It stays completely black. I can't even access the menu since the screen doesn't lit up anymore !

On the other side, my other Acer TN 144hz 24' aquired in 2017 instantly reacts to every cable and connection I connect, to every change in the driver panel and Windows display settings.

I really think of completely give up on the Acer ED323QURAbidpx and reconsider a whole new monitor.

Why it worked then it stopped working properly when the next day I booted my PC from shut down the previous day ?

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Edvard1

To add more points to my attempts to make this monitor work again :

8. Booting OS in safe mode and letting my Acer ED323QUR Abidpx being the only monitor connected to my GPU doesn't solve the issue. The monitor is still black completely

9. Installing the official driver from Acer website for this very specific model makes no difference

billsey

So, it looks like you have done pretty close to everything in testing your system, except for the monitor itself.

Try doing a power reset on the monitor. Disconnect all the cables then press and hold the power button long enough to bleed off residual current in the capacitors (15-30 seconds should be good enough). Wait a while, several minutes, and plug everything back in and test. Does it come up normally now?

Edvard1

UPDATES

billsey said:

So, it looks like you have done pretty close to everything in testing your system, except for the monitor itself. Try doing a power reset on the monitor. Disconnect all the cables then press and hold the power button long enough to bleed off residual current in the capacitors (15-30 seconds should be good enough). Wait a while, several minutes, and plug everything back in and test. Does it come up normally now?

Thank you for taking your time to reply and I am so sorry for my late response. I had to invest more hours recently (close to 120 hours a week; I work in a pizzeria) due to high demand and all I was thinking when coming home was shower, eat and sleep. Now things have started to slow down and I got time for myself, again.

So I took my brand new Acer D323QUR Abidpx to Service from the shop I bought. They checked it right there, in front of me, on the working desk. It behaved like it did with me. No responses from the monitor itself, no matter what was the connection : DP, HDMI or DVI.

The lads in the Service quickly realised the issue, took the monitor back and on the spot, wrote a paper to the front desk in order to recevive every penny back.

I got all my money back.

Now I found another monitor, from another manufacturer and I am waiting for its arrival in 4 days from now.

I am sorry Acer. I am still using yours TN Acer 24" from 2017 happily, but I'll skip your 32" VA curved one.

billsey

So they must not have had another in stock? That's too bad, the 32" curved screens are really nice.

Edvard1

billsey said:

So they must not have had another in stock? That's too bad, the 32" curved screens are really nice.

They didn't had another one in stock, that's right. They offered me the choice of ordering another one, but I firmly declined and smiled. ^.^ I opted for a another choice.

It was quite a rowdy experience to pay close to 400$ and wake up to a Sunday morning without the monitor turning on after it worked perfectly fine the previous day and only for 2 days.

On the other side, I've been informed via a telephone message my other 32" 1440p curved monitor is arriving on 20th of this month, so I am happy I don't have to wait 4 days (as it was originally shown in my order status) but the days were cut.