My acer nitro An515-43 keeps freezing.

DivyanshuK
DivyanshuK Member Posts: 4 New User
edited December 2023 in 2020 Archives
My laptop keeps freezing even when watching online videos, nothing is operational after that and then screen goes black and eventually I have restart using power button.This laptop is brand new not even a month old, what should I do to solve this?

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Sounds like a GPU driver issue to me. Install the new AMD 2020 Control center with updated drivers, follow my walkthough below, it also contains the setup for gaming and hopefully your videos should run fine. 

    Please click YES if I answer your question


    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click the link below to download it. If you get a failure installing the new Control Center then download and run DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a clean uninstall of your current AMD Center and Drivers then try to install again

    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1

    Most of the problems I have encountered answering questions similar to yours are that users do not have the GPU set up correctly in the Control Center and are gaming on their Dedicated Vega 8 GPU which gives poor performance and is not designed for gaming. I have your exact model and my gaming experience using the AMD 2020 Control Center is good, Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

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    Please click YES if I answered your question

    I am not an ACER employee
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  • DivyanshuK
    DivyanshuK Member Posts: 4 New User
    How is this a GPU issue? I have not done any gaming in the laptop yet.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    It has nothing to do with gaming I included the gaming guide in case you game as well.
    Most display issues are to do with your GPU driver, Acer laptops ship with only the base GPU drivers and need updating on a regular monthly basis, please do as I suggest and update your GPU by going to the link below and selecting this download
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited February 2020
    You will also find that they usually ship with an outdated BIOS version so it is a good idea to update to the current version, yours should be v 1.08
    Go here and under the BIOS Tab download the v 1.08 Zip file, unzip and double click on the .exe file, caution when updating BIOS make sure all other programs are closed and you are plugged directly into a wall power socket and be patient you may get a black screen for a few minutes
    https://www.acer.com/ac/en/US/content/support-product/8033?b=1

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★