A514-52G - How to actually install the serial IO drivers?

azharizkita
azharizkita Member Posts: 3 New User
edited October 2023 in 2020 Archives
I just finished reinstalling my A514-52G with windows 10 and tried to install this serial io drivers.

Unfortunately it doesn't installed correctly (or not even installed at all ?). It was just blank cmd and doing nothing at all. Then I found a log file called "WinPEREDrivers.txt" inside the OEM/AcerLogs folder and it says:
Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Error: 87

The /Image option that is specified points to a running Windows installation. 
To service the running operating system, use the /Online option. For more information, refer to the help by running DISM.exe /Online /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
09/02/2020  8:33:04,66[Log TRACE]  xcopy .\*.* c:\OEM\Preload\MSDRV /vesy 
Does C:\OEM\Preload\MSDRV specify a file name
or directory name on the target
(F = file, D = directory)? ^C<br>09/02/2020&nbsp; 8:33:04,41[Log START]&nbsp; ============ C:\Users\Azhari Rizkita\Downloads\IO Drivers_Intel_30.100.1915.1_W10x64_A\IO Drivers_Intel_30.100.1915.1_W10x64\InstallDriver.cmd ============ <br>09/02/2020&nbsp; 8:33:04,41[Log TRACE]&nbsp; dism /image:C:\ /add-driver /driver:.\ /recurse

I recognized 2 things:
-> DISM error 87 (which I have no idea how to solve this)
-> user input that holds the cmd so it doesn't do anything (blank screen).

Does anyone knows how to solve this problem?

Answers

  • you must install via the device manager:
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