So the warranty expired in 12/2019 and now my Aspire 3: A315-41 is causing me trouble.

MaryS
MaryS Member Posts: 1 New User
edited October 2023 in 2020 Archives
The screen on the laptop will suddenly go black and freeze and the only thing I can do is reboot.  It usually happens when a video plays.  The problem is that I'm in my Master's program and I have exams and other content that NEED to be done online. I bought this laptop specifically for school and I've had it just over a year.  Quite frankly, I expect it to work better than this.  An idea why it has started freezing? How do I fix it?   I can't have it freezing in the middle of something, especially an exam.   

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Install the new AMD Control Center

    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click the link below to download it. If you get a failure installing the new Control Center then download and run DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a clean uninstall of your current AMD Center and Drivers then try to install again

    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-1-4

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