A problem regarding the Ethernet port on the Helios 300 2019

Utgarde
Utgarde Member Posts: 1 New User
edited November 2023 in 2020 Archives
I have having some problems plugging in the ethernet cable into the Helios 300. I understand that I am supposed to pull the little latch down and insert the cable. However, the latch only comes down a little and certainly not enough for the RJ45. I opened the laptop for a closer look and nothing seems to be broken...the port and latch are sturdy and it seems that it is designed to open as much as it is doing now. I have tried other ethernet cables to see if I am using the wrong ones, but they are all too big. Does anyone have similar experiences regarding this? Thank you. 

Answers

  • Can you post a picture of the cable connected to the rj45 port and inform your notebook model?
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  • LRS
    LRS Member Posts: 1 New User
    Im having the same problem. Standard RJ45 does not seem to fit in the port.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    That`s not possible, you have to open it unil it fits, but do not apply much pressure.
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