Windows Hello Face stopped working on model Swift 5 (514-52T-526G)

erge
erge Member Posts: 4 New User
edited October 2023 in 2020 Archives
Camera is listed as HD WebCam in  Device Manager on Windows 10 Home and is working in other applications eq. Skype.
Hello Face was working before on the ultrabook but now in Settings Sign-in options it says "We don´t find a camera compatible with Windows Hello Face".
Hello Fingerprint and Hello PIN options are available (Recommended).
System information - Infrared (msinfo32.exe) doesn´t show any item in right window. Please help.

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    >>>Hello Face was working before on the ultrabook>>>

    Before 'what' or 'when'. Meaning did it seem to stop suddenly for no apparent reason at all? Jack E/NJ

    Jack E/NJ