acer aspire 3 standard system backup will not work

Jscherp
Jscherp Member Posts: 12 New User
edited October 2023 in 2020 Archives
Hi there, my  brother has bought a brandnew Acre Aspire 3 laptop. In the manual it says he has to make an standard system backup on a usb-stick while using Acer care center.
However when he starts Acer Care center => Recovery Management  het gets a screen with "create factory default backup" as described.
When he selects "get started" the screen with "create a recovery drive" does not appear! In stead th default windows 10 Settings - backup screen appears. However there is no item to make an default recovery drive, only way to do so is using "backup windows 7"
Using that option Windows keeps telling that there are problems with the format of the USB-stick (64Gb)  (not formatted in NTFS). Even after formatting NTFS there is no way to get the backup working.
Any suggestions?
Thanks for replying

Answers