Helios 300 display port locked at low refresh rate.

bretsabeast
bretsabeast Member Posts: 3 New User
edited November 2023 in 2020 Archives
I have a Helios 300 PH315-52 78, it has an HDMI 2.0 and a display port. I have an Acer Predator xb271hu monitor, verified working on my desktop, that displays 2560 x 1440p @ 165 hz. When outputting from my Helios laptop, it can only do 60 or 85 hz, anything higher and the screen goes black. In Nvidia control panel, it can see the monitor just fine and lets me select up to 165 hs without having to make a custom resolution, so I'm confused as to why this isn't working. I've updated the Intel and Nvidia drivers to the latest drivers, and bought a new display port cable. Any suggestions? 

Answers

  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    I think its' display port version isn't enough. Did you try using a dongle for USB - C port?