PH315-52-708N - GPU crashes while the charger is plugged

Roshax
Roshax Member Posts: 2 New User
edited November 2023 in 2020 Archives
Like the title suggests my helios 300 with rtx 2060 crashes while i am playing games while the charger is plugged in. However, this problem doesn’t seem to occur when playing games without the charger plugged in. 

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning Roshax !

    Which EXACT model of your laptop?
    Is it plugged directly into a power outlet without an adapter?
    Have you performed the battery reset?
    Is the battery charged to 100 before playing?


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  • Roshax
    Roshax Member Posts: 2 New User
    MaClane said:
    Good Morning Roshax !

    Which EXACT model of your laptop?
    Is it plugged directly into a power outlet without an adapter?
    Have you performed the battery reset?
    Is the battery charged to 100 before playing?


    The exact model of the laptop that i have is PH315-52-708N.
    No its not plugged into the power outlet without and adapter.
    How do you perform a battery reset? 
    Yes the battery is charged to 100 before playing.

  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    In Nvidia control panel there is a performance option, did you change it?

    Also when that crash happens is other components working well?