Chromebook only works when connected to charger

BenL
BenL Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi, my chromebook only works while it is connected to a charger. There is no battery percentage and as soon as its unplugged from the charger it powers off. I already did a hardware reset and have yet to do a factory reset. Is there anyway I can fix this?

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    BenL
    Hard reset is the fix for hardware issue, but still you can do power wash and check. Still if the issue is not resolved than call Acer support.
    Check the below link to contact Acer support.
    http://www.acer.com/worldwide/support/

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