Acer Aspire V13 (V3-372) - No internet connection (not via wifi / ethernet / wifi usb adapter)

Mori2020
Mori2020 Member Posts: 1 New User
edited October 2023 in 2020 Archives
Hi Everyone,

I hope you can help me solve the following problem, which is a real pain since a year or so...

Problem: When connecting my Acer laptop (Aspire V13, V3-372) to the Wifi it crashes the entire wifi network (i.e. no other device, not cellphone nor computer, is able to get an internet connection to this network). Disconnecting the Acer laptop reestablishes the wifi network within 15-30 seconds. While being connected to the network, no page can be loaded even if the Acer laptop is the only device connected. Connecting the laptop directly via ethernet cable to the router (Huawei HG531 V1) doesn't work either. I even bought a USB wifi adapter, but the problem remains. It always appears connected to the network, although pages won´t load.

The problem only occurs with the mentioned Acer Aspire. All the other devices show no problems at all. Our Asus laptop can be connected to the network via wifi, ethernet cable or the wifi adapter without any issues. So that the problem seems to come from the Acer laptop.

  • Wlan Module: Atheros QCNFA344A
  • Operating System: Windows 10

As this is a problem that seems to be quite common, we tried many different things.
  • Nothing mentioned here https://www.youtube.com/watch?v=frYWkIOCOlM worked
  • Direct connection via ethernet cable doesn't work
  • Exchanging the router doesn´t work
  • Replacing the WLAN module drivers doesn´t work (pages load only for some seconds, then stop)
  • Changing the energy options doesn't work
The problem improved a lot for 1-2 months, but since a week it returned and nothing works.

Do you have any recommendations? 

Answers

  • Have you ever scanned windows with any antivirus? What happens when you reinstall windows?
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