Not connecting to the Microsoft.

Fireblaze12

So I reset my pc to delete all the files because I wanted to give it to someone else. It was reseted but when I went to the connect to your network it work and then it took me to the connecting to the Microsoft screen and it kept failing. Did resetting my pc deleted the Microsoft? I really need help.

egydiocoelho

Are you typing someone else's email or the email the laptop was registered with for the first time?

Fireblaze12

It doesn’t ask for my email. But I would use her email when registering 

egydiocoelho

But when you type in your email, does it work?

Fireblaze12

Yeah. This is how it looks

Fireblaze12

This is the screen

Fireblaze12

I have the ultra thin version

egydiocoelho

See the last answer in that topic and remove your device from your account: https://answers.microsoft.com/en-us/windows/forum/all/unlinking-windows-key-on-microsoft-account/21b1f213-f727-47b4-ae0e-912e00d763b2

Fireblaze12

Then it takes me back to that section 

egydiocoelho

OK! This means that you need to enter your wireless password and connect to the internet. Did you check my previous tip?

Fireblaze12

yeah I did check but it didn’t told me any steps. I do connect it to a wireless network but then it disconnects after the connecting to Microsoft screen

Fireblaze12

I tried 3 different wireless networks and I don’t think the problem is with the network. It’s with the Microsoft it might be deleted 

egydiocoelho

OK! I thought you wanted to unlink your microsoft from your device. What happens when you connect the rj45 cable to the ethernet port? Can you connect?

Fireblaze12

No I can’t because I don’t have any and I don’t think there is any problem with the network

Fireblaze12

Is there anything i can do on automatic repair.

Fireblaze12

I still have access to cmd is there anything I can do there?

egydiocoelho

Are there only those two wireless networks? It looks like you are having to connect to wifi direct from some printer. Is your printer sharing internet access?

Fireblaze12

No I use the schools WiFi or my home WiFi.

egydiocoelho

Is windows still stuck on this screen?

It is very likely that windows are quite outdated and so it is taking a long time to continue the installation. 

Fireblaze12

Ok so I will tell you what happened. I turned on my laptop after resetting. It will asking my country name and keyboard language, I answered both of them English. Then it told me to connect to a wireless network which I did and clicked next. Then it said “Checking the connection to Microsoft” and I wanted 5 minutes. Then it said failed to connect to Microsoft please try again and it took me to the WiFi connecting screen again. I kept trying but the same thing happened again and again. I don’t know what else to do.

egydiocoelho

Can you send a screenshot of the wireless network you are trying to connect to? You really can't use the ethernet port?