Not connecting to the Microsoft.

Fireblaze12 · January 27

So I reset my pc to delete all the files because I wanted to give it to someone else. It was reseted but when I went to the connect to your network it work and then it took me to the connecting to the Microsoft screen and it kept failing. Did resetting my pc deleted the Microsoft? I really need help.

egydiocoelho · January 27

Are you typing someone else's email or the email the laptop was registered with for the first time?

Fireblaze12 · January 27

It doesn’t ask for my email. But I would use her email when registering

egydiocoelho · January 27

But when you type in your email, does it work?

Fireblaze12 · January 27

Yeah. This is how it looks

Fireblaze12 · January 27

Image: https://us.v-cdn.net/6029997/uploads/editor/zw/uvgxb832yllv.jpg

This is the screen

Fireblaze12 · January 27

I have the ultra thin version

egydiocoelho · January 27

See the last answer in that topic and remove your device from your account: https://answers.microsoft.com/en-us/windows/forum/all/unlinking-windows-key-on-microsoft-account/21b1f213-f727-47b4-ae0e-912e00d763b2

Fireblaze12 · January 27

Then it takes me back to that section

Image: https://us.v-cdn.net/6029997/uploads/editor/cd/jx73cuhqqocw.jpg

egydiocoelho · January 27

OK! This means that you need to enter your wireless password and connect to the internet. Did you check my previous tip?

Fireblaze12 · January 27

yeah I did check but it didn’t told me any steps. I do connect it to a wireless network but then it disconnects after the connecting to Microsoft screen

Fireblaze12 · January 27

I tried 3 different wireless networks and I don’t think the problem is with the network. It’s with the Microsoft it might be deleted

egydiocoelho · January 27

OK! I thought you wanted to unlink your microsoft from your device. What happens when you connect the rj45 cable to the ethernet port? Can you connect?

Fireblaze12 · January 27

No I can’t because I don’t have any and I don’t think there is any problem with the network

Fireblaze12 · January 27

Is there anything i can do on automatic repair.

Fireblaze12 · January 27

I still have access to cmd is there anything I can do there?

egydiocoelho · January 27

Are there only those two wireless networks? It looks like you are having to connect to wifi direct from some printer. Is your printer sharing internet access?

Fireblaze12 · January 27

No I use the schools WiFi or my home WiFi.

egydiocoelho · January 27

Is windows still stuck on this screen?

It is very likely that windows are quite outdated and so it is taking a long time to continue the installation.

Fireblaze12 · January 27

Ok so I will tell you what happened. I turned on my laptop after resetting. It will asking my country name and keyboard language, I answered both of them English. Then it told me to connect to a wireless network which I did and clicked next. Then it said “Checking the connection to Microsoft” and I wanted 5 minutes. Then it said failed to connect to Microsoft please try again and it took me to the WiFi connecting screen again. I kept trying but the same thing happened again and again. I don’t know what else to do.