My G3-572-72YF Doesn't boot properly anymore.

warass
warass Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hello,

I've had this laptop for 2 years now and It hasn't had any problems until 2 days ago. I was gaming when suddenly the screen froze, but sound continued. I could still navigate through the menues but with long loading times.
From then starting windows takes ages and when finally started I can not do anything, moment my cursos hovers over the task bar it is a loading sign and all my shortcuts are gone too.

Recovery via Acer doesn't work anymore.
I tried using a Windows USB drive to install (via legacy BIOS)  but it says I can't install it due to PGT.

repair, previous image and so on doesn't work.
I can still see all my partitions (M2 and SSD) recovery, main, ...

What can I do to try to have a clean install again? I don't mind if it isn't via the acer recovery as I understand it will anyway recognise that I had a windows 10 copy installed previously.

As I live in Europe I can't order the USB recovery drive from acer.

Best Answer

  • warass
    warass Member Posts: 3 New User
    Answer ✓

    When you press alt + f10 before the Acer logo, does an image appear?
    Sorry for the late reply.
    alt + f10  works. I solved the problem just now.
    I now went into the command to check the HDDs and found out the M2 has writing problems. That's why nothing worked accordingly anymore.
    Just bought a new M2 and it should be fixed.

    Thanks for the help anyway

Answers

  • What is the error code? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • warass
    warass Member Posts: 3 New User
    Sorry, for some reason it posted the thread before I could finish my message.

    to answer your question.
    I didn't get any error codes whatsoever. There are also no blue screens of dead.
  • warass
    warass Member Posts: 3 New User
    Answer ✓

    When you press alt + f10 before the Acer logo, does an image appear?
    Sorry for the late reply.
    alt + f10  works. I solved the problem just now.
    I now went into the command to check the HDDs and found out the M2 has writing problems. That's why nothing worked accordingly anymore.
    Just bought a new M2 and it should be fixed.

    Thanks for the help anyway

  • OK! Accept the answer that helped you.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)