DEFECTIVE KEYS ----------------- WASD keys on Predator Helios 300 i7 7700 series....made in 2017
Had this machine for about 2 1/2 years...bought new. .It's a gaming laptop but I dont' USE FOR GAMING....However, the top black color of the "AS keys is already wearing away...it's the 4 reddish BORDERED keys - the black coloring wears off completely ..a defect. .and then you have the red plastic below showing with no letter. So you can't sell it like that. The other keys don't do this. just those 4. I don't do a lot of typing..
All I need are a few extra keys...very simple. That's what I want - and that's what I'm going to have to buy on my own because this company is too stupid to be able to understand a simple request and the easiest way around a problem. .I called customer service and asked for a supervisior….they want me to send out the whole friggin machine - a 17 inch laptop - 7 lb? from Boston to Texas for 10 days just for a couple of keys that I could snap on in about 10 seconds....Dumb .I'm sure the whole model line has this problem for whenver they were sourcing this sub par keyboard vendor. . There are clean whole keyboard assemblies on ebay for $40 if I felt like buying and just pulling off myself - OR there are other companies that will sell you individual keys...for $10-- i'm talking $10 a PIECE..Figured if I talked to a supervisor they'd be bright enough to just send me out a couple of keys and be done with me.... Let me send in the whole friggIn machine for 7-10 days from 2000 miles away- take a risk of it getting damaged for a couple of 10 cent friggin parts......No more Acers..... getting an HP omen
