Acer Swift 3 Sf314-57-75yp going on sleep on cpu intensive operations

Batmaci
Batmaci Member Posts: 56 Devotee WiFi Icon
edited November 2023 in 2020 Archives
I bought my Acer Swift 3 Sf314-57-75yp  recently and i am experiencing an annoying problem. my laptop goes on sleep if i do some intensive task. For example, watching 2 HD videos at the same time for half an hour or an hour. Doing some intensive video editing. Just recently was doing some intensive Build on my programming code and generating a package. Anyone else seen this issue? I set "PC goes to sleep" setting as "never". This cant be the problem.  

Best Answers

  • Batmaci
    Batmaci Member Posts: 56 Devotee WiFi Icon
    Answer ✓
    I have had 1.0.9 version but today i upgraded to the latest 1.1.2 version. This screenshot was from Coretemp app. I downloaded hwmonitor and trying now. is there a big difference between coretemp and hwmonitor? 
    After the bios update today, number seems a bit better around 40-50°C. I need to see how it will be on video editing and building projects on visual studio.

  • Batmaci
    Batmaci Member Posts: 56 Devotee WiFi Icon
    Answer ✓
    @Julespat03
    yes update your bios to the latest. it helped me. I dont see this problem anymore. let me know your experience also. 

Answers

  • This may indicate that it is a problem driver. The same problem occurs, when you update the drivers on the intel and nvidia websites? Does any warning appear in the windows event viewer?
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  • Batmaci
    Batmaci Member Posts: 56 Devotee WiFi Icon
    edited January 2020
    Thanks for the hint. I found this in event viewer. How this is possible I dont understand my old Acer Timeline X from 2011 can handle this operation without any heating issue. So it is just getting so quickly heated and it turns it off for caution?

    <div>The system was hibernated due to a critical thermal event.
    
    </div><div>Hibernate Time = ‎2020‎-‎01‎-‎24T23:23:03.095794400Z&nbsp; &nbsp; 
    &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><div>ACPI Thermal Zone = Intel(R) Dynamic Tuning: TCPU&nbsp; &nbsp; 
    &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><div>_HOT = 372K</div>
  • Batmaci
    Batmaci Member Posts: 56 Devotee WiFi Icon

    is that really normal? i am just ran 1 HD video and 1 HD youtube video at the same time with chrome tabs open. you can see the load is very less but temperature readings are quite high


  • Did you check the temperature with the hwmonitor? What is the version of the bios?
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  • Batmaci
    Batmaci Member Posts: 56 Devotee WiFi Icon
    Answer ✓
    I have had 1.0.9 version but today i upgraded to the latest 1.1.2 version. This screenshot was from Coretemp app. I downloaded hwmonitor and trying now. is there a big difference between coretemp and hwmonitor? 
    After the bios update today, number seems a bit better around 40-50°C. I need to see how it will be on video editing and building projects on visual studio.

  • I prefer the hwmonitor. However, it is possible that the update of the bios may have improved something regarding the temperature. Continue testing and posting the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Batmaci
    Batmaci Member Posts: 56 Devotee WiFi Icon
    Since bios update my laptop looks better. i havent encountered this problem but one thing i recognized that ACC Service is using high CPU? i stopped it from the services. Is it even essential? what is it for?
  • The Acer Care Center allows you to update drivers, bios and also back up your operating system. Have you tried to update the ACC to see if the problem remains?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Julespat03
    Julespat03 Member Posts: 1 New User
    i have the same problem .
    auto sleeps while iim using when becoming hot.
    settings also never sleep.
    shoul i update my bios? and also what to download

  • Batmaci
    Batmaci Member Posts: 56 Devotee WiFi Icon
    Answer ✓
    @Julespat03
    yes update your bios to the latest. it helped me. I dont see this problem anymore. let me know your experience also. 
  • @Batmacigreat. Accept your own answer or the answer that helped you solve the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)