Predator sense app autostarting - can this be stopped? Triton 500-PT515-51

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neon989
neon989 Member Posts: 47 Troubleshooter
edited November 2023 in 2020 Archives
Hey all - pretty much as per the subject is there a way to stop this? After 3-4 minutes the predator sense app auto opens itself up like I've pressed the predator sense button on the laptop. This happens after a restart or a shutdown - after 3-4 minutes it will open up regardless of what I'm doing. The laptop model is a Triton 500-PT515-51. Any help appreciated, I only want the thing to start when I press the button!

Answers

  • Commodore_1995#
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    What is the version installed? 3130 or 3136?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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  • neon989
    neon989 Member Posts: 47 Troubleshooter
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    Its version 3.00.316
  • Commodore_1995#
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    Have you paired the predator sense with any android or ios device?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • neon989
    neon989 Member Posts: 47 Troubleshooter
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    No I haven't paired it up to anything 
  • Commodore_1995#
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    have you tried uninstalling and reinstalling predator sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2020
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    neon989 check your task manager startup apps and disable it if its there if not should probably be in the task scheduler remove/disable it :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
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    @egydiocoelho and @xapim, don't you think the Predator Sense button is at fault here?
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    @XdxD well im not sure how its really setup on the T500 but i assume that there should be some way to disable the autostart either in the windows itself/app or most improbable bios dunno dont have it cant say exactly :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
    Options
    Consider our PCs. Even if I have it to start after boot, it doesn't keep opening like what OP describes after each 3-4 minutes.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2020
    Options
    XdxD said:
    Consider our PCs. Even if I have it to start after boot, it doesn't keep opening like what OP describes after each 3-4 minutes.
    Indeed i would probably remove it completely with youruninstaller or similar and would reinstall it again from scratch just to find out if the issue persists or not it could also be in the worst case a faulty button/keyboard 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • neon989
    neon989 Member Posts: 47 Troubleshooter
    Options
    XdxD said:
    Consider our PCs. Even if I have it to start after boot, it doesn't keep opening like what OP describes after each 3-4 minutes.
    Hey, sorry maybe I didn't make it clear that it only happens once after starting up the laptop or after a restart. Once I close it, it won't open on it's own again until after a shut down or a restart. My bad guys.
  • Commodore_1995#
    Options
    Ok! But have you tried to uninstall the predator sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • neon989
    neon989 Member Posts: 47 Troubleshooter
    Options
    Yeah. Was still doing it after that and it wasn't in the list of start up programs. Rolled back to an earlier system restore and it's back to normal now. Weird as I'd not changed anything with it..