Creative Sound Blaster x 360 missing after clean install via acer care center (Acer Nitro N50-600)

I own an acer N50-600 which was preinstalled with sound blaster x360. About a 1-2 months ago i did a clean install of my pc via acer care center which turned out pretty well except sound blaster had disappeared. My warranty still wasn't out at that time but then my warranty had gone out after i did the clean install? i contacted acer support about the problem (which was a pain in the a**) because there was no email or anything like that. They told me to contact creative about the problem instead. I contacted Creative and they told me that they cannot give me the download for it. So here i am on the forums looking for some help trying to get it back. (Just to clarify, after my warranty had apparently ran out, i did not get any more help from acer). Help would be greatly appreciated!

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Commodore_1995#

Did you say you did a clean installation of windows via acer care center? What happens when you press alt + f10 before the Acer logo? About the warranty, how long ago did you purchase the computer?

andylb

I am not sure why you got the run around because the Driver is right there on your product support page.

Go here to the support page for your model, click the Driver tab and the 3rd driver down is for the Creative Sound Blaster, it is a zip file so you will have to unzip it and double click on the .exe installation file. Please click Yes if I answered your question

https://www.acer.com/ac/en/US/content/support-product/7625?b=1

Audio

Audio Driver

Date:

2018/06/25

Version:

2.0.0.15

Vendor:

Creative

Size:

1.9 MB

ImNotLucke

egydiocoelho said:

Did you say you did a clean installation of windows via acer care center? What happens when you press alt + f10 before the Acer logo? About the warranty, how long ago did you purchase the computer?

Hello, sorry for the late answer. I got the computer last december(2018) and i did the clean install in october(2019)

ImNotLucke

andylb said:

I am not sure why you got the run around because the Driver is right there on your product support page.
Go here to the support page for your model, click the Driver tab and the 3rd driver down is for the Creative Sound Blaster, it is a zip file so you will have to unzip it and double click on the .exe installation file. Please click Yes if I answered your question

https://www.acer.com/ac/en/US/content/support-product/7625?b=1

Audio
Audio Driver
Date:
2018/06/25
Version:
2.0.0.15
Vendor:
Creative
Size:
1.9 MB

Hello! I just installed the driver but i still can't seem to find the creative soundbvlaster software? did i do anything wrong? i just extracted the zip file and double clicked (CreativeAudioEffectsComponentInstaller_2.0.0.15) and then it got me to an installing page and i clicked yes on everything.

Commodore_1995#

Have you checked if the program has been linked in the sound properties?

ImNotLucke

egydiocoelho said:

Have you checked if the program has been linked in the sound properties?

I've just checked both playback & recording and there's nothing called sound blaster.

andylb

Type Creative SoundBlaster in the search bar and see if the program is there

ImNotLucke

andylb said:

Type Creative SoundBlaster in the search bar and see if the program is there

Hello, nothing pops up when i search it up.

andylb

Does the Sound Blaster card show in Device Manager/Sound Video & Game controllers

ImNotLucke

andylb said:

Does the Sound Blaster card show in Device Manager/Sound Video & Game controllers

No, i only find my mic, Realtek audio, and 2 nvidia audio devices.

andylb

ok give me a few minutes

ImNotLucke

andylb said:

ok give me a few minutes

Ok! thanks for trying to help, it really means alot when even acer can't help me :P

andylb

The Creative Sound Card is in one of 2 or 3 PCI-E slots.
Open the case, take out the card and insert it into the other PCI-E slot. Close the case back and restart your PC. Many users reported that the Sound Blaster Control Panel does not detect any device and the same thing goes on Windows 10 which can’t detect any device in its Device Manager section.

ImNotLucke

andylb said:

The Creative Sound Card is in one of 2 or 3 PCI-E slots.
Open the case, take out the card and insert it into the other PCI-E slot. Fix the case back and restart your PC. Many users reported that the Sound Blaster Control Panel does not detect any device and the same thing goes on Windows 10 which can’t detect any device in its Device Manager section.

Hello! my sound blaster card is only a chip on the motherboard.

ImNotLucke

andylb said:

The Creative Sound Card is in one of 2 or 3 PCI-E slots.
Open the case, take out the card and insert it into the other PCI-E slot. Close the case back and restart your PC. Many users reported that the Sound Blaster Control Panel does not detect any device and the same thing goes on Windows 10 which can’t detect any device in its Device Manager section.

I might be mistaken, but on my version of the N50-600 there's no pci-e slots except for the graphic card.

andylb

Put your laptop to Sleep then Wake it back up and check Device Manager again, also in Device Manager under the View Tab select Show Hidden Devices

ImNotLucke

andylb said:

Put your laptop to Sleep then Wake it back up and check Device Manager again, also in Device Manager under the View Tab select Show Hidden Devices

i have a desktop pc and not a laptop. I just checked device manager again with show hidden devices turned on and there's only a couple of MIDI and microsoft audio things there. There's one authorized sound driver there tho, is that something?