flipping screen upside down won't work with my SPIN SP513-52N-58WW

Hi...is anybody here have the same problem of mine that my Acer Spin SP513-52N-58WW won't work since i bought this 2years ago.contacted Acer Support when I was still on under warranty but nobody can figure it out all the instructions they said,i did and they just keep saying may be you need to update your device and that's what I have been doing and just got sick of it until I'm done with the 1 year warranty. If anybody here had same problem like mine,please let me know and hope it will work with mine.
Thank you

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Acer-Samuel

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MaClane

Good Morning shyle143 !

Does it refer to cabin or tablet mode?

shyle143

Tablet mode,Sir

MaClane

Is the mode enabled in Windows?

https://www.youtube.com/watch?v=-l6aZJedJu8

shyle143

Yes it is.my laptop is 2 n 1 and i set it to auto rotate when flipping my laptop so i can just use it as a tablet but the whole screen won't flip.or like won't auto rotate the way it should

Commodore_1995#

I suggest you check if there are any drivers with problems in the device manager and install the I / O driver: https://global-download.acer.com/GDFiles/Driver/IO Drivers/IO Drivers_Intel_30.100.1713.2_W10x64_A.zip?acerid=636379578030084610&Step1=NOTEBOOK&Step2=SPIN&Step3=SP513-52N&OS=ALL&LC=pt&BC=ACER&SC=PA_3

I also recommend that you visit this page in Portuguese: https://br.answers.acer.com/app/answers/detail/a_id/38179/~/windows-10%3A-auto-rota%C3%A7%C3%A3o-desabilitada

Just use the google translator. Would it be interesting if the problem occurs only when the keyboard is connected?

shyle143

Thank u for the help.i will check the links u sent me but i don't connect any external keyboard

shyle143

sorry to bug you but I tried the install the driver and the Portuguese link and told me to check my screen settings and that's my problem. In my settings and clicked on system settings, I couldn't find SCREEN SETTINGS. I don't know why I don't have screen settings showing up here. I also looked and search in the bar for screen settings and I don't have none. I'ts getting me frustrated

Commodore_1995#

Is there this icon in notifications?
Ativando ou desativando a rotao da tela Foto ReproduoHelito Bijora

shyle143

No sir...that is my problem

Commodore_1995#

See if the icon appears, following the instructions in option 3 of this link: https://www.tenforums.com/tutorials/5313-hide-show-notification-area-icons-taskbar-windows-10-a.html

billsey

In the US English version of Windows when you click on the notifications icon and expand it there is one setting called "Rotation Lock". With that highlighted the screen won't rotate.

shyle143

I did that before but it still didn't work.and now i can't even see the rotation lock settings.before it was grayed out but we figured out how to fixed that and now I can't even see the rotation lock settings anymore in the nitification

Commodore_1995#

Does the rotation lock icon not appear here?
Ocultar ou mostrar cones da rea de notificao na barra de tarefas no Windows 10-customize_notification_area_icons-3png

Check out this solution from skyzoom, which posted an answer on the microsoft system:

On my machine, this turned out to be caused by the rotation sensor being disabled. There is probably a setting somewhere for turning the sensor on & off, but I discovered my solution in the Registry. The following key was set to 0. I changed it to 1 and rebooted. The Quick Action button and its functionality returned.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation\SensorPresent

shyle143

Hi..thank u for your help but I really can't see on my settings about SCREEN RESOLUTION that you referred from skyzoom.pls check my attached photo that I took that's all I can see in my Screen Settings. That's when I click my empty desktop and click the display settings.I hope I can solve this problem.thank u so

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