service issue pending from last 2 months

rkj3007

LAPTOP MODEL: ACER SF314-51
ISSUE : KEYBOARD NOT WORKING AND HANGING
YOUR SERVICE PERSON FROM SYSNET VISITED ON 12-11-2019.HE BROKE MY INTERNAL DISPLAY STRIP AND FINGER PRINT SENSOR AND NOW WHITE DOTS COMING ON SCREEN.I HAD ESCALATED THIS ISSUE TO UR CUSTOMER CARE THROUGH MAIL (ACERSUPPORT@IN.AEGISGLOBAL.COM) & THEN U HAD ARRANGED ANOTHER ENGINEAR FROM SYSNET  HE CHECKED ENTIRE LAPTOP AND TOLD THAT HE WILL BACK IN SOME DAYS WITH SPARE PARTS,BUT HE DIDNT VISITED SO WE HAD ESCLATED THIS CASE TO REGIONAL MANAGER  AND ALSO MAIL TO ACER SUPORT TEAM.THEY HAD CLOSED MY OLD CASE ID AND GENERATED NEW CASE ID THROUGH MAIL.THEN THE CASE HAS BEEN FORWARDED TO LOCAL SERVICE CENTER NECX INDIA PVT LTD  HE VISITED AND TOLD HE HAD PUTED SPARE INDENT TO COMPANY, AFTER FEW DAYS (27-12-2019)HE VISITED AND TOLD THAT LAPTOP NEED TO SEND TO HYDERABAD HEAD OFFICE TO MANAGER. FROM THERE ONWORDS I DIDNT GOT MY CASE SOLVED.EVEN FEW DAYS BACK I HAD CALL TO TOLL FREE NO REGARDING THIS CASE AND THEY TOLD EVEN THIS NEW GENERATED CASE HAS BEEN CLOSED FROM SERVICE CENTER.I HAD ALREADY TALKED REGARDING THIS ABOUT 1 WEEK BACK THEY TOLD THE PROBLEM HAS BEEN RECTIFIED AND LAPTOP IS BEEN IN TESTING.2 DAYS BACK AGAIN I HAD CALLED  RTO KNOW STATUS, NOW HE IS TELLING FINGER PRINT SENSOR IS NOT WORKING AND PART INDENDED AND IT TAKES MORE TIME.FROM LAST 2 MONTHS THE CASE NOT SOLVED.


[Post edited to remove inappropriate or personal content -Acer-Harvey]

Manny-Acer_Retired

rkj3007 said:

LAPTOP MODEL: ACER SF314-51
ISSUE : KEYBOARD NOT WORKING AND HANGING
YOUR SERVICE PERSON FROM SYSNET VISITED ON 12-11-2019.HE BROKE MY INTERNAL DISPLAY STRIP AND FINGER PRINT SENSOR AND NOW WHITE DOTS COMING ON SCREEN.I HAD ESCALATED THIS ISSUE TO UR CUSTOMER CARE THROUGH MAIL (ACERSUPPORT@IN.AEGISGLOBAL.COM) & THEN U HAD ARRANGED ANOTHER ENGINEAR FROM SYSNET  HE CHECKED ENTIRE LAPTOP AND TOLD THAT HE WILL BACK IN SOME DAYS WITH SPARE PARTS,BUT HE DIDNT VISITED SO WE HAD ESCLATED THIS CASE TO REGIONAL MANAGER  AND ALSO MAIL TO ACER SUPORT TEAM.THEY HAD CLOSED MY OLD CASE ID AND GENERATED NEW CASE ID THROUGH MAIL.THEN THE CASE HAS BEEN FORWARDED TO LOCAL SERVICE CENTER NECX INDIA PVT LTD  HE VISITED AND TOLD HE HAD PUTED SPARE INDENT TO COMPANY, AFTER FEW DAYS (27-12-2019)HE VISITED AND TOLD THAT LAPTOP NEED TO SEND TO HYDERABAD HEAD OFFICE TO MANAGER. FROM THERE ONWORDS I DIDNT GOT MY CASE SOLVED.EVEN FEW DAYS BACK I HAD CALL TO TOLL FREE NO REGARDING THIS CASE AND THEY TOLD EVEN THIS NEW GENERATED CASE HAS BEEN CLOSED FROM SERVICE CENTER.I HAD ALREADY TALKED REGARDING THIS ABOUT 1 WEEK BACK THEY TOLD THE PROBLEM HAS BEEN RECTIFIED AND LAPTOP IS BEEN IN TESTING.2 DAYS BACK AGAIN I HAD CALLED  RTO KNOW STATUS, NOW HE IS TELLING FINGER PRINT SENSOR IS NOT WORKING AND PART INDENDED AND IT TAKES MORE TIME.FROM LAST 2 MONTHS THE CASE NOT SOLVED.


[Post edited to remove inappropriate or personal content -Acer-Harvey]

We are very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, Acer employees may read the various topics posted here and you will notice that some Acer moderators may interact with members when appropriate. (case by case basis).
But primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. The Acer community is not design for direct customer support consultation, case status, complaints, parts requests/orders or sponsorship/donations request. You will need to keep following up with your direct Acer support services for assistance:

https://www.acer.com/ac/en/IN/content/service-contact
https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=IN&LID=ENG  

Note: This thread will be now closed. 
Thanks,
Acer-Manny