E5 - 575 - 33BM - Acer E-15 doesn't start

Hobbesv
Hobbesv Member Posts: 7 New User
edited October 2023 in 2020 Archives
Hi, my E-15 doesn't start whenever I press the power button, connected to the AC or not, however if I open the lid the keyboard lights up the Acer logo appears for about two seconds and then it shuts off. 

Looking on the forums for similar cases I tried to press and hold the battery button on the back but nothing changes.

Any suggestions on what may be the issue? 

Thank you for reading.


Answers

  • Can you inform the complete model? Example an515-53-78vc. Also, have you checked the power interrupt button?
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  • Hobbesv
    Hobbesv Member Posts: 7 New User
    Can you inform the complete model? Example an515-53-78vc. Also, have you checked the power interrupt button?
    Thank you for helping, the model is E5 - 575 - 33BM

    About the power interrupt button I put some layers of electrical tape above the power interrupt button but the same thing happens, if I open the lid the acer logo appears for two seconds and then it shuts off.
  • Sathish2388
    Sathish2388 Member Posts: 85 Fixer WiFi Icon

    1. Turn off your computer then unplug the power cable and other external devices which is connected to your computer
    2. Insert paperclip on battery reset pinhole and hold it down for 10 seconds then release it
    3. connect the power cable then turn on your computer and keep tapping f2 to get on to bios and check whether it get on to bios screen or not?

  • Hobbesv
    Hobbesv Member Posts: 7 New User

    1. Turn off your computer then unplug the power cable and other external devices which is connected to your computer
    2. Insert paperclip on battery reset pinhole and hold it down for 10 seconds then release it
    3. connect the power cable then turn on your computer and keep tapping f2 to get on to bios and check whether it get on to bios screen or not?

    Tried the battery reset but the same thing happens I'm unable to turn it on with the power button, I opened the lid so the acer logo appears and tapped f2 several times but after 2 seconds the laptop turns off.
  • Have you tried disconnecting rams and testing them individually?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Hobbesv
    Hobbesv Member Posts: 7 New User
    Have you tried disconnecting rams and testing them individually?
    Thanks for the reply, it only has one, I changed it to the other slot and nothing changed.

    Do you know if it has some kind of sensor for the lid that I can remove? Or do you think it's a hardware issue? 
  • StevenGen
    StevenGen ACE Posts: 12,161 Trailblazer
    edited January 2020
    Try and do this: 
    1. Take the back cover off on your Acer Aspire E 15 E5-575-33BM and check that the back cover makes contact with the cut out switch, at the top 90 degree left corner (see captions) because, if the back cover does not make contact, the laptop won't turn on. 
    2. To check if back cover activates switch, take the back cover off and plug the AC mains into the laptop and press that back switch and see if the laptop switches on? 
    See this Acer Aspire E 15 E5-575-33BM Disassembly Repair or RAM and SSD Upgrade at: https://www.youtube.com/watch?v=3SB_AL0E8w8 
  • Hobbesv
    Hobbesv Member Posts: 7 New User
    StevenGen said:
    Try and do this: 
    1. Take the back cover off on your Acer Aspire E 15 E5-575-33BM and check that the back cover makes contact with the cut out switch, at the top 90 degree left corner (see captions) because, if the back cover does not make contact, the laptop won't turn on. 
    2. To check if back cover activates switch, take the back cover off and plug the AC mains into the laptop and press that back switch and see if the laptop switches on? 
    See this Acer Aspire E 15 E5-575-33BM Disassembly Repair or RAM and SSD Upgrade at: https://www.youtube.com/watch?v=3SB_AL0E8w8 
    Thank you for helping, even manually pressing the button it doesnt start. It only starts when I open the lid a little bit not all the way up and only for two or three seconds, following the video that you posted I opened it and checked if the cables that go to the battery were damaged but they seem fine.
  • When you press a few keyboard keys and simultaneously press the power button, does the notebook turn on?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hobbesv
    Hobbesv Member Posts: 7 New User

    When you press a few keyboard keys and simultaneously press the power button, does the notebook turn on?
    No, it seems that now it doesn't even turn on even if I open the lid.
  • The battery and power LEDs light up or flash. Are there any beeps?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hobbesv
    Hobbesv Member Posts: 7 New User
    The battery and power LEDs light up or flash. Are there any beeps?
    The power LED light light up, before the other one lighted up when I opened the lid but just for two seconds, now only the power one lights up, I have never heard any beeps at all.
  • ¿Has probado con otra RAM? ¿También ha intentado desconectar la batería y verificar si la notebook funciona?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)