HELIOS 500 battery wont full charge

Schnaz
Schnaz Member Posts: 83 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
Hi recently i notice when i turn  on my helios 500 on battery will be at 95% and will say 15 min till full charge but playing games next 2h and still will be at the same level 95% before even when i was playing battery was charging till full. Can you remove battery from laptop and use it only plugged in to adapter?

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @Schnaz
     Hi, Good Morning. Sorry to hear about your issue. Kindly try the following 3 steps and check.

     Try power drain by following the below steps.

     Power Drain : 

    1)Unplug the AC power adapter.

    2)Press and hold the Power button down until the unit goes off. 

    3)Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.

     Try BIOS Defaults by following the below steps.

    RESET BIOS : 

    1.When the unit is off completely, press the power to turn on the unit.

    2.Immediately keep on tapping the F2 to enter the BIOS.                                 

    3.In the BIOS, press F9 to reset the BIOS to setup defaults.

    4.At the confirmation screen, press Enter for Yes to load the default configuration.

    5. Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.

    Try uninstalling and re-installing the battery drivers of the unit, follow the steps below: 

    1) In the search box on the taskbar, enter device manager, then select Device Manager.

    2) Right-click (or press and hold) the name of the battery driver, and select Uninstall.

    3) Restart your PC.

    4) Windows will attempt to reinstall the driver.

                Post your results after trying these steps.

      I hope that this is helpful to you! If I have answered your question kindly click YES, thank you :3 

      


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    will try do it but Can I remove battery from laptop and use it only with AC adapter? Im indly use my laptop as desktop
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Check your battery report for wear I might have a faulty one and no u can't work with the laptop without the battery neither should use it on battery only the battery its just an addon to complement the adapter when more power is needed for more performance 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Its still the same I charged battery to full then when i switch on laptop again battery was 95% and then instead of charging to full battery % was droping to 89% while I was playing games it wont charge
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Schnaz have you done what i had asked and checked your battery report what is your battery wear percentage ??????


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    I did report but dont know what it means 

    Battery report

    COMPUTER NAMELAPTOP-247BDH4I
    SYSTEM PRODUCT NAMEAcer Predator PH517-51
    BIOSV1.16 10/24/2018
    OS BUILD18362.1.amd64fre.19h1_release.190318-1202
    PLATFORM ROLEMobile
    CONNECTED STANDBYNot supported
    REPORT TIME2020-01-1208:07:47

    Installed batteries

    Information about each currently installed battery
    BATTERY 1
    NAMEAP17C5P
    MANUFACTURERPANASONIC
    SERIAL NUMBER3351
    CHEMISTRYLION
    DESIGN CAPACITY74 074 mWh
    FULL CHARGE CAPACITY61 831 mWh
    CYCLE COUNT-

    Recent usage

    Power states over the last 3 days
    START TIMESTATESOURCECAPACITY REMAINING
    2020-01-0913:03:30ActiveAC100 %61 846 mWh
    13:03:30Suspended100 %61 846 mWh
    13:06:36ActiveAC100 %61 846 mWh
    15:08:00Suspended100 %61 846 mWh
    2020-01-1111:17:30ActiveAC95 %58 628 mWh
    12:14:00Suspended95 %59 059 mWh
    12:37:57ActiveBattery95 %58 736 mWh
    12:38:54ActiveAC93 %57 750 mWh
    19:31:42Suspended100 %61 831 mWh
    22:29:01ActiveBattery90 %55 686 mWh
    22:30:40ActiveAC89 %54 793 mWh
    2020-01-1201:06:57Suspended88 %54 716 mWh
    08:05:07ActiveAC96 %59 167 mWh
    08:07:47Report generatedAC96 %59 198 mWh

    Battery usage

    Battery drains over the last 3 days
    START TIMESTATEDURATIONENERGY DRAINED
    2020-01-1112:37:57Active0:00:572 %986 mWh
    22:29:01Active0:01:391 %893 mWh

    Usage history

    History of system usage on AC and battery
    BATTERY DURATIONAC DURATION
    PERIODACTIVECONNECTED STANDBYACTIVECONNECTED STANDBY
    2019-03-11 - 2019-03-180:44:30-27:55:25-
    2019-03-18 - 2019-03-250:19:29-19:15:20-
    2019-03-25 - 2019-04-011:20:12-68:02:57-
    2019-04-01 - 2019-04-080:28:21-9:59:12-
    2019-04-08 - 2019-04-150:43:12-27:06:40-
    2019-04-15 - 2019-04-240:14:56-14:28:40-
    2019-04-24 - 2019-04-300:00:26-11:33:57-
    2019-04-30 - 2019-05-060:09:39-5:15:16-
    2019-05-06 - 2019-05-140:09:37-12:25:31-
    2019-05-14 - 2019-05-210:08:25-10:42:59-
    2019-05-21 - 2019-05-270:05:47-8:43:18-
    2019-05-27 - 2019-06-100:24:26-18:43:19-
    2019-06-10 - 2019-07-011:40:44-95:25:35-
    2019-07-01 - 2019-08-170:30:58-28:10:24-
    2019-08-17 - 2019-09-231:07:22-59:26:46-
    2019-09-23 - 2019-09-300:06:14-17:03:25-
    2019-09-30 - 2019-10-070:07:18-14:42:11-
    2019-10-07 - 2019-10-140:26:29-26:48:51-
    2019-10-14 - 2019-10-210:26:04-22:42:16-
    2019-10-21 - 2019-10-280:06:50-22:20:52-
    2019-10-28 - 2019-11-040:12:04-25:41:02-
    2019-11-04 - 2019-11-110:13:54-29:21:02-
    2019-11-11 - 2019-11-181:21:26-30:46:05-
    2019-11-18 - 2019-11-250:02:01-4:29:18-
    2019-11-25 - 2019-12-020:02:37-12:09:01-
    2019-12-02 - 2019-12-090:02:31-6:25:32-
    2019-12-09 - 2019-12-160:43:04-5:27:46-
    2019-12-16 - 2019-12-230:07:08-1:14:21-
    2019-12-23 - 2019-12-30--1:45:18-
    2019-12-310:04:28-2:27:57-
    2020-01-010:10:01---
    2020-01-02--2:03:20-
    2020-01-03----
    2020-01-04--7:20:38-
    2020-01-05--3:09:54-
    2020-01-06--1:51:44-
    2020-01-07----
    2020-01-080:01:45-7:05:32-
    2020-01-09--4:18:10-
    2020-01-10----
    2020-01-110:02:36-9:00:33-

    Battery capacity history

    Charge capacity history of the system's batteries
    PERIODFULL CHARGE CAPACITYDESIGN CAPACITY
    2019-03-11 - 2019-03-1874 074 mWh74 074 mWh
    2019-03-18 - 2019-03-2574 074 mWh74 074 mWh
    2019-03-25 - 2019-04-0174 074 mWh74 074 mWh
    2019-04-01 - 2019-04-0873 820 mWh74 074 mWh
    2019-04-08 - 2019-04-1573 643 mWh74 074 mWh
    2019-04-15 - 2019-04-2473 643 mWh74 074 mWh
    2019-04-24 - 2019-04-3073 643 mWh74 074 mWh
    2019-04-30 - 2019-05-0673 545 mWh74 074 mWh
    2019-05-06 - 2019-05-1473 196 mWh74 074 mWh
    2019-05-14 - 2019-05-2173 196 mWh74 074 mWh
    2019-05-21 - 2019-05-2773 196 mWh74 074 mWh
    2019-05-27 - 2019-06-1073 097 mWh74 074 mWh
    2019-06-10 - 2019-07-0173 033 mWh74 074 mWh
    2019-07-01 - 2019-08-1772 490 mWh74 074 mWh
    2019-08-17 - 2019-09-2369 590 mWh74 074 mWh
    2019-09-23 - 2019-09-3064 323 mWh74 074 mWh
    2019-09-30 - 2019-10-0764 280 mWh74 074 mWh
    2019-10-07 - 2019-10-1464 280 mWh74 074 mWh
    2019-10-14 - 2019-10-2164 280 mWh74 074 mWh
    2019-10-21 - 2019-10-2864 280 mWh74 074 mWh
    2019-10-28 - 2019-11-0464 280 mWh74 074 mWh
    2019-11-04 - 2019-11-1164 280 mWh74 074 mWh
    2019-11-11 - 2019-11-1864 004 mWh74 074 mWh
    2019-11-18 - 2019-11-2563 864 mWh74 074 mWh
    2019-11-25 - 2019-12-0263 864 mWh74 074 mWh
    2019-12-02 - 2019-12-0963 864 mWh74 074 mWh
    2019-12-09 - 2019-12-1663 651 mWh74 074 mWh
    2019-12-16 - 2019-12-2362 185 mWh74 074 mWh
    2019-12-23 - 2019-12-3062 185 mWh74 074 mWh
    2019-12-3162 185 mWh74 074 mWh
    2020-01-0162 185 mWh74 074 mWh
    2020-01-0262 185 mWh74 074 mWh
    2020-01-0362 185 mWh74 074 mWh
    2020-01-0462 185 mWh74 074 mWh
    2020-01-0562 016 mWh74 074 mWh
    2020-01-0661 846 mWh74 074 mWh
    2020-01-0761 846 mWh74 074 mWh
    2020-01-0861 846 mWh74 074 mWh
    2020-01-0961 846 mWh74 074 mWh
    2020-01-1061 846 mWh74 074 mWh
    2020-01-1161 838 mWh74 074 mWh

    Battery life estimates

    Battery life estimates based on observed drains
    AT FULL CHARGEAT DESIGN CAPACITY
    PERIODACTIVECONNECTED STANDBYACTIVECONNECTED STANDBY
    2019-03-11 - 2019-03-181:46:54-1:46:54-
    2019-03-18 - 2019-03-251:29:40-1:29:40-
    2019-03-25 - 2019-04-011:38:24-1:38:24-
    2019-04-01 - 2019-04-081:46:19-1:46:41-
    2019-04-08 - 2019-04-152:06:58-2:07:43-
    2019-04-15 - 2019-04-241:53:42-1:54:22-
    2019-04-24 - 2019-04-301:04:43-1:05:06-
    2019-04-30 - 2019-05-062:10:10-2:11:06-
    2019-05-06 - 2019-05-141:45:05-1:46:21-
    2019-05-14 - 2019-05-211:58:42-2:00:07-
    2019-05-21 - 2019-05-271:55:58-1:57:22-
    2019-05-27 - 2019-06-101:54:27-1:55:59-
    2019-06-10 - 2019-07-011:52:51-1:54:27-
    2019-07-01 - 2019-08-171:32:39-1:34:40-
    2019-08-17 - 2019-09-231:48:29-1:55:28-
    2019-09-23 - 2019-09-300:32:52-0:37:51-
    2019-09-30 - 2019-10-071:29:38-1:43:17-
    2019-10-07 - 2019-10-141:47:51-2:04:17-
    2019-10-14 - 2019-10-211:20:53-1:33:12-
    2019-10-21 - 2019-10-281:31:20-1:45:15-
    2019-10-28 - 2019-11-041:50:12-2:07:00-
    2019-11-04 - 2019-11-111:43:14-1:58:57-
    2019-11-11 - 2019-11-181:29:55-1:44:03-
    2019-11-18 - 2019-11-251:14:39-1:26:35-
    2019-11-25 - 2019-12-021:34:18-1:49:22-
    2019-12-02 - 2019-12-091:54:38-2:12:58-
    2019-12-09 - 2019-12-160:56:51-1:06:09-
    2019-12-16 - 2019-12-231:33:48-1:51:44-
    2019-12-23 - 2019-12-30----
    2019-12-311:47:59-2:08:38-
    2020-01-011:53:17-2:14:57-
    2020-01-02----
    2020-01-03----
    2020-01-04----
    2020-01-05----
    2020-01-06----
    2020-01-07----
    2020-01-081:18:05-1:33:31-
    2020-01-09----
    2020-01-10----
    2020-01-111:25:33-1:42:29-
    Current estimate of battery life based on all observed drains since OS install
    Since OS install1:26:22-1:43:28-

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Schnaz You have some wear as you can see here 
     actual capacity            designed capacity
    61 838 mWh          of  74 074 mWh

    but not a significant amount you would be able to check the exact wear percentage with hwinfo or battery par pro but again your battery doesnt seem bad at all you should have prob about 15/20% wear or so i have 11% 50000 mWh difference from the designed capacity you have about 13000


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    edited January 2020
    Schnaz said:
    Hi recently i notice when i turn  on my helios 500 on battery will be at 95% and will say 15 min till full charge but playing games next 2h and still will be at the same level 95% before even when i was playing battery was charging till full. Can you remove battery from laptop and use it only plugged in to adapter?
    The reason your battery wont charge to 100% is because you have it plugged in all the time to the mains, and its lost its calibration, rotate the usage of your laptop to using it on battery power only (without the power charger plugged in) then, completely discharged to critical level 5% and then pug the charger in and charge it to 100%. You should do this at least once every 3 months. 

    This will rotate the charging cycle of your battery. This is especially relevant to new and none OEM batteries that are purchased as a replacement to the OEM, it happened to me and this is how I've solved it, as I also have my laptop lugged in the mains always and use it as a virtual desktop! See this article "How to Calibrate your Laptop Battery" at: https://techviral.net/calibrate-laptop-battery/


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Just adding to the calibrating process let it drain and recharge to 100 repeat the process 3 times for a proper calibration :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    I will do it will drain batteru to 0% playing games and then charge it to 100%. Do I have to do it 3 times in a row or once will be enough?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Schnaz dont play games just let it drain normally on idle dont force the battery let it discharge normally on light work only browsing etc and its 3 times in a row :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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