Predator Helios 300 Connection issues

Surebert
Surebert Member Posts: 1 New User
edited November 2023 in 2020 Archives
Since out of the box this laptop has consistently lagged out of control. For online gaming shake, this is one of the least reliable computers I've ever had. Between consistent disconnections and lag spikes up to 900 ping, I've not had a moment when this thing has worked for me soundly, ever. When I first bought it in march or April of 2019, I originally thought it was a Comcast provider issue. After a month of dancing around with the internet and testing my laptop in different environments it was safe to say that it was a either a software or hardware issue. However while casually streaming and watching things online it is fine. It's only when playing multiplayer games or downloading stuff, then the it goes wild. Since I was paying the thing off until around the summer I was afraid to send it back and not sure about the warranty situation. Please help! 

If any of ya'll have any idea on a home fix with the internet connection please help.
Things tried:
-$50+ on a faster internet speed
-downloaded wifi drivers then manually uninstalled drivers and installed new ones
-tried hard line Ethernet no change in connection reliability 

At this point is absolutely clear this is an issue on my computer, not something else. 

Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Back up you system, do a complete ALT+F10 cold boot factory reset as in the video  below, then make sure system protection is enabled just in case  updates cause the issue. If still no joy after a factory reset, then a likely hardware issue is the cause. Jack E/NJ


    Jack E/NJ