I'm unable to install Windows in UEFI mode - Acer Aspire e5 573g

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2

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  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
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    I'm sorry about the image I had uploaded @29212KSG, it seems in your machine and mine it's not possible to use a 32-bit bootloader even if it's properly signed under UEFI mode (the drive wouldn't even appear in the boot menu).

    So... I had made another one, 64-bit this time. The 32-bit only apps were removed because of it, so the launcher changed but you ought to be able to boot from it this time and hopefully see the hard drive data and its state.

    This would be the download location, installing it in a USB stick is just like before (automatic options selected by Rufus work): https://mega.nz/#!wAU2TSRC!wiKXzlynzkzvpg4azPgg_CaLEfqba25AumA-Rjmdihk

    And this would be the "desktop" you'll see upon booting (to restart the machine close that launcher, as long as it's opened you can do stuff):


  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
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    I hate that there's a time limit for edits, anyway, I updated the file so the link changed... :angry:

    This would be it now: https://mega.nz/#!1N9RiY5Q!L35NhaRmRqeEbknQpnJ95HLxB_yM_z82iwB53bTFuDU

    Just added Prime95 for stress testing and Process Hacker which despite its name it's just a Task Manager.
  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    Sir @aphanic , I'm actually grateful for your concerns about this problem.
    But unfortunately I'm still not making progress.
    I tried to boot the image and every time I boot, got a Recovery window stating ntoskrnl.exe file (or kernal) is missing or contains error and after that a Blue screen error shows up with stop code : 0xc000021a.
    I can't even get to the windows setup or just make it boot properly.
    If there was an option to upload a video (sadly not) , It could have explained the problem better.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
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    Let's try to back up a bit ;)
    • Were you able to create the USB stick with the image I posted?
    • If you did, does it appear when you press F12 as a boot option when you're turning on the laptop?
    • If it doesn't appear, is the laptop configured to boot in UEFI or Legacy mode? (it should be UEFI for it to appear)
    • Also, the errors you're experiencing, the blue screens, they appear when you try to boot the laptop as usual right? Without any USB stick plugged in.
    At this point I'm inclined to think the hard drive is damaged somehow, but it'd be great if we could boot into that WinPE to verify it and possibly back up some data before reinstalling Windows.

    But in any case, it may be interesting to send the computer back to the service center :anguished:, maybe there were more faults they overlooked.
  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    I was able to create Bootable disk using the image.
    It appears as a boot option by pressing F12.
    Laptop is configured to boot in UEFI mode.
    The Blue screen error still appears even without USB stick.
    Can't even run Linux live, gets kernel related error.
    I think the problem isn't the harddisk as I can boot, even install Windows in another laptop.
    I even took an appointment from Acer service just now. Don't know what they're going to do or how much it will cost me :#
  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    I just boot the windows live image in another pc with my harddisk and didn't find anything wrong with that harddisk.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
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    29212KSG said:
    I just boot the windows live image in another pc with my harddisk and didn't find anything wrong with that harddisk.
    That's good news, at least we know the disk is alright.

    As for the laptop... you had mentioned they made some repairs to the motherboard in the opening post, could it be that something was messed up with it? I mean, not being able to boot a clean Windows environment is odd (the USB stick); but Linux is way more lenient regarding hardware and you should be able to boot the typical ones (Mint, Ubuntu, Fedora, etc.)

    Let us know what they tell you in the Acer service center, I'm intrigued by what the cause is.

    PS. I hope the repair doesn't cost much either :anguished:
  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
    edited January 2020
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    Hey @aphanic, I just wanted to ask you that in my BIOS information page the UUID is kind of wierd. Do you think the same?
    I've never seen this ID before in any laptop.



    Edited the content to hide sensitive information
    Acer-Samuel
  • Commodore_1995#
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    yes, it's weird! probably the acer service center should enter the correct uuid with the dmitools program!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    Does having this ID cause any harm to my laptop?
    Or it's fine as it is.
  • Commodore_1995#
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    I think so. See this topic on lenovo, where the user has a similar problem: https://forums.lenovo.com/t5/ThinkPad-11e-Windows-13-E-and/0302-2BU-Missing-BIOS-UUID-and-Serial-Numbers/td-p/621749
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
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    29212KSG said:
    Hey @aphanic, I just wanted to ask you that in my BIOS information page the UUID is kind of wierd. Do you think the same?
    Yes, I do think the same, it's weird as hell and doesn't bode well for the machine I'm afraid.

    I wonder what could cause that to go awry... it ought to be either in an OTP ROM in the motherboard (so the way it looks could mean it's damaged?) or computed / handled by the firmware maybe? If that were the case I guess modded firmware and what not could potentially lead to that.

    All in all, your inability to boot in UEFI mode may stem from this. There's a newer version of the firmware for that model, v1.36, and while it doesn't seem to contain any changes for your problem we could try flashing it and see what happens to that ID.

    Still... you can't boot into Windows... hahaha, is there any way to flash a firmware upgrade without the Windows program for Acer devices? Like putting the file in a USB drive and boot pressing some key combination? Acer machines are new to me.
  • Commodore_1995#
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    Maybe with the command fn + esc. However, I believe a bios update would not add the UUID on the device. I think this can only be done with any program that has the ability to edit bios, such as dmitools for example.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    Hey guys! Sorry for the delayed message.

    Recently, I went to the service center and have them diagnose the laptop. They said that the graphics card was short-circuited or the GPU and it can't be repaired, needed to change the whole motherboard.

    Now the new motherboard will cost me about the price of the laptop purchased :/

    All my data is erased now and the laptop won't work either.

    They even suggested to get it repaired at a local repair shop as the service center just replace the defective parts instead of repairing.

    So, what do you think? Should I go for local repair shop and see if they can repair it?
    'Cause I don't think I want to spend that much money for it's repair (i3 5th Gen),  I could just buy another laptop from that much amount.
  • Commodore_1995#
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    To be honest, I think your motherboard must be working perfectly. I still think the problem would be solved, just adding the correct information in the UUID and this can be done with the dmitools program or even with a rewrite of the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    So, from where should I get dmitools program and I think there should be an installed Windows for using it.
  • Commodore_1995#
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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    Well for now the BIOS version is 1.13
    Is it safe to directly update to 1.37 before updating lower versions one by one?
  • Commodore_1995#
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    yes my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 29212KSG
    29212KSG Member Posts: 21 Troubleshooter
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    Okay then I'll try that.
    But I need a spare laptop to retrieve fd file for BIOS update as I can't possibly update from exe extension