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Acer Swift 3 SF314-55 touchpad not working

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FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 91,661 Trailblazer
    Ok! Post the result here!
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  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    actually i dont feel like doing it ever. any other tips?
    robut - Loving Acer User

  • egydiocoelhoegydiocoelho ACE Posts: 91,661 Trailblazer
    You may need to uninstall and delete the touchpad driver in Device Manager. However, I still think you should try reinstalling windows with the alt + f10 command.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    is it the HID compilant touchpad or something else?
    robut - Loving Acer User

  • egydiocoelhoegydiocoelho ACE Posts: 91,661 Trailblazer
    You may need to uninstall the synaptics driver that is located on the "Human Interface Devices" tab. However, as you said this problem occurred after a windows upgrade, it would be interesting to use system restore.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billseybillsey ACE Posts: 26,199 Trailblazer
    And in answer to the original question, the mouse should have no magnetics in it. There is a small mass of metal with the battery but it should not be interacting with the magnetic sensor that tells the system when the lid is closed. If it were what would most likely happen is the system would go to sleep when the magnetic field triggers the sensor, not just disable the touch pad.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    huh, many answers! though egydiocoelho, i dont have a synaptics driver cuz i don't use synaptics on my computer. Im pretty sure i use elantech. If so, i uninstall the elantech driver, right?
    robut - Loving Acer User

  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
     is it the elan12.... thing?

    robut - Loving Acer User

  • egydiocoelhoegydiocoelho ACE Posts: 91,661 Trailblazer
    Colleague billsey is referring to this sensor type, see: https://www.murata.com/en-us/support/library/video/productvideo/sensorvideo05
    Regarding your question, I don't know which correct driver to uninstall, but maybe this is here:

    However, as I told you before, the ideal is to restore windows.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    oK. so will it maybe fix the problem or no?
    robut - Loving Acer User

  • egydiocoelhoegydiocoelho ACE Posts: 91,661 Trailblazer
    If the problem with the touchpad occurred after updating windows, then restoring windows is very likely to correct the problem. You also reinstall windows like this:
     
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    i can't do it now, i have a project to do. im gonna do it on my free time.
    robut - Loving Acer User

  • egydiocoelhoegydiocoelho ACE Posts: 91,661 Trailblazer
    Ok my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    Answer ✓
    SOMEHOW IT WORKS AGAIN FOR NO REASON! THANKS FOR YOUR HELP!
    robut - Loving Acer User

  • egydiocoelhoegydiocoelho ACE Posts: 91,661 Trailblazer
    You're welcome! Maybe it was some windows bug.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    yeah, i hope so.

    CASE CLOSED.

    robut - Loving Acer User

  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Devotee
    wait after months i just realised i pressed Fn+F7 instead of F7 itself
    robut - Loving Acer User

  • NinjaazNinjaaz Member Posts: 10

    Tinkerer
    https://community.acer.com/en/discussion/comment/769137#Comment_769137

    how was it did it work?

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