Why is Acer Care Center app saying the OEM driver in my Nitro 5 is unsupported?

HotwheelsHotwheels Member Posts: 22 Networker
AN515-54-71FT Just bought this Nitro 5 laptop and Acer Care Center app says my driver is unsupported?

Best Answers

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 16,671 Trailblazer
    Accepted Answer
    Hi,
    Are you checking the M.2 SSD health? If so, the program is old and it can not recognise the new M.2 type SSDs, so I would suggest you to ignore it.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • HotwheelsHotwheels Member Posts: 22 Networker
    Why thank you sir and does this mean I will have update drivers for the M.2 NVMe PCIe drive manually?
  • brummyfan2brummyfan2 ACE Posts: 16,671 Trailblazer
    Hi,
    Which drivers you are talking about, Disk drive driver or Storage controller driver? please post a picture of your driver versions, you don't have to manually update any drivers because Windows will normally install necessary drivers automatically, also please post the model name of your SSD.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • HotwheelsHotwheels Member Posts: 22 Networker
    Hi,
    Which drivers you are talking about, Disk drive driver or Storage controller driver? please post a picture of your driver versions, you don't have to manually update any drivers because Windows will normally install necessary drivers automatically, also please post the model name of your SSD.

    Ok here you go. Perhaps there is nothing I have to do? 
  • brummyfan2brummyfan2 ACE Posts: 16,671 Trailblazer
    Accepted Answer
    Yes, that's correct you don't need any drivers. :)
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • HotwheelsHotwheels Member Posts: 22 Networker
    Yes, that's correct you don't need any drivers. :)
    Thank You Sir!!
  • brummyfan2brummyfan2 ACE Posts: 16,671 Trailblazer
    You are welcome  :)
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
Sign In or Register to comment.

Who's Online1K

AlanThomasVarghese
AlanThomasVarghese
brummyfan2
brummyfan2
CATS_TO_POWER
CATS_TO_POWER
KingstoneLove
KingstoneLove
Matuz41
Matuz41
MUKO
MUKO
tsavyhh
tsavyhh
tusharpatil
tusharpatil
Whba
Whba
ZeroMace
ZeroMace
+999 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos