Turbo Button Stopped Working on Triton 500 - Predator Sense still works fine

TacoTuesday
TacoTuesday Member Posts: 1 New User
edited November 2023 in 2020 Archives
I have a Triton 500 laptop and the Turbo button stopped working today.  Predator Sense still works fine, but for some strange reason the turbo button no longer does anything.  When restarting the computer the button lights up, but that is it.  I've tried resetting my bios to default, reinstalling acer quick access and nothing seems to work at this point.  Any ideas?  

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    TacoTuesday probably a recent windows update messed it up or some other update ?? check your recent updates if nothing else works get a 16gb usb drive create a stock recovery usb drive via care center for safe keeping if your recovery partition its still intact also backup everything you need first and perform a stock recovery clean install (delete everything option) check here


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • RhysCranberry
    RhysCranberry Member Posts: 4 New User
    Did this work?

    I have same laptop and similar issue after performing and Windows reset (from windows website).

    Turbo button not working and not getting UI info for capslock, numlock and scroll lock anymore. Other than that everything is fine and works.

    I was unable to use Acer recovery partition and I am unable to find a way to make recovery usb drive via Acer care center (cannot find option in app).
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    RhysCranberry if you formatted your windows via media creation tool and havent created a stock recovery usb drive previously via care center your recovery partition its gone forever and they only provide Erecovery usb drives in US/CA they will not ship outside


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • What happens when you restore windows to an earlier date than the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RhysCranberry
    RhysCranberry Member Posts: 4 New User
    What happens when you restore windows to an earlier date than the problem?
    Can't restore windows to an as I didn't have that setup on my drives.
    xapim said:
    RhysCranberry if you formatted your windows via media creation tool and havent created a stock recovery usb drive previously via care center your recovery partition its gone forever and they only provide Erecovery usb drives in US/CA they will not ship outside
    I can see the recovery partion is still there and untouched but the last time I used it it was unable fully complete and lead to continuious boot loops. After complete reset I did download and reinstall all Triton drivers from Acer website.

    How do I get them to send me an Erecovery drive if I need one?

  • In this case, only by purchasing erecovery. Now, are you sure you performed the procedure for this video?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    RhysCranberry erecovery usb drives are only available in the US/CA they wont ship it outside you have to have a physical registered US/CA address and you can buy them on the us/ca acer website  if your out of the US/CA contact acer support from your own country to see what they say about it good luck 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • RhysCranberry
    RhysCranberry Member Posts: 4 New User
    In this case, only by purchasing erecovery. Now, are you sure you performed the procedure for this video?
    https://www.youtube.com/ watch?v=cpzLJRAZldA&list=FLVBqwtBw09_Z9tXo1Injakw&index=9&t=14s

    Hi again,

    Sorry for my late reply, as you know life has become different for everyone with this COVID-19 pandemic.

    Yes, I can access this menu. My options are different from what is shown in the video though. See images. Where do I go from here?
    I have not created a System Restore Point before but it gives me the option "Windows 10".
    Would that be the Acer Predator Triton 500 stock OS, including all drivers and apps that came installed on pc when I bought brand new?


  • Yes, it is the stock operating system:
    Is your model pt515-51 or pt515-52? Have you checked this out here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RhysCranberry
    RhysCranberry Member Posts: 4 New User
    Mine model is the pt515-51

    I have not checked that out. The light on the Turbo button turns on when I activate the overclock in PredatorSense, so I have not put thought into a bad or loose connection on the board. I have not performed a Windows reset using alt+F10 yet either.

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)