Nitro 7 (AN715-51) Battery Percentage Won't Increase Despite Laptop Getting Power
This issue has been going on for a long time now. I got the laptop at the beginning of September, 2019. I understand that there are lots of people asking questions about battery not charging, by my case seems somewhat unique. I have noticed that in many cases people report the fact that the battery icon in the bottom right, when hovered over, says (plugged in, not charging). However, in my case, this icon and the acer care center checkups to not detect any issues with the battery. Essentially, the A/C Adapter is supplying power to the unit, but the battery percentage won't increase. A soft battery reset was performed (holding down power button for about a minute) to no avail. I have not done a hard reset yet. It is unclear whether the battery is defective or if it is a software issue/an issue with the algorithm reading the battery capacity. Based on the fact that the laptop gets power from the A/C Adapter, I ruled out the adapter being defective. Seeing as the laptop does not in any way recognize the issue, it could be a software problem. I had assumed, however, that the battery itself was simply defective and needed to be replaced, so we called Acer Support and, in a long and tedious process, sent it in to be expected around the end of November. The laptop was sent back and everything seemed to be working just fine. The battery would charge again and there seemed to be no issue, despite a few quirks I noticed in performance when I initially received the laptop back (which have since subsided, unsure whether the performance is related). However, the paper stated that they had run tests and they only replaced the A/C Adapter, which made no sense given the fact that the laptop was getting power. Seeing as it was charging again, I assumed the problem may have been fixed and I am still unsure how they got the battery to start working again or how their diagnostics brought up no issues with the battery. Yesterday I noticed that the laptop was once again experiencing the same issue- the battery would not increase at all. It decreases if unplugged but remains mostly stable when plugged in (maybe 1% decrease after a long amount of time). It is now at 17% and it has not gone up. I thought maybe some software was preventing this, so I played with it plugged and unplugged and tried to find out if CoolBoost or some other function was telling the laptop not to charge. So I'm seeking a few suggestions, and keep in mind I likely will be calling acer support again, but I doubt that one of their lower level assistance employees will be much aid: is there anything I should know about that may be causing the problem, is it more likely the battery or the software, and are there any solutions I could attempt on my own before resorting the replacing the laptop or the battery or messing with the software/drivers? Thank you in advance for any assistance with my problem. As you can probably tell, it is upsetting that sending it in did not actually fix the problem, and I desire a solution that hopefully won't require waiting another month the go through the whole process again.
