Predator GX 792-713B 1 USB port work weird

YgrecPeKa
YgrecPeKa Member Posts: 95 Fixer WiFi Icon
edited November 2023 in 2020 Archives
Hi everyone,

I have one USB port work weird. When I put an external storage like usb key or external hdd, it work well but when I put a device, like my dongle for my mouse or my HyperX Cloud 2, it don't work, nothing appears on my Windows :anguished: I tried so much thing for fix it but it's still working weird. Someone had this problem?

I have the Predator GX 792-713B

Answers

  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    Odd, do your devices work correctly in the other USB ports? 

    If you can open up the device manager, does anything in the USB (at the bottom) have an "!" beside it? 


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    YgrecPeKa there is a software around that will delete all previously unused usb devices sometimes there is incompatibility because of that i would give it a search or even check all the hidden in the device manager and remove them manually the other option you can try its to uninstall an reinstall all the usb drivers and the lastly might be your windows itself acting up as usual backup whatever you need and perform a stock recovery clean install check here


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • YgrecPeKa
    YgrecPeKa Member Posts: 95 Fixer WiFi Icon
    Hi guys,

    Happy new year!

    I already did a clean install of Windows 10 and that's not fix the USB port :/
    I don't think it is hardware because the USB port work, it power my external HDD and Windows recognize it but when I connect something like a mouse or a keyboard or a headphone, nothing happen. So yeah, it's really weird, the USB port work only with storage device.
    I already tried so much solution, uninstall and reinstall the USB drivers. I don't know what can I do :(
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    YgrecPeKa well at this point and if youre still on warranty i would contact acer support to get it checked :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • YgrecPeKa
    YgrecPeKa Member Posts: 95 Fixer WiFi Icon
    After many search, it's him!!! Port18 Hub1
    When I plug my external HDD, it work well but when I plug my mouse, NOTHING! WHYYYYYYYYY????
    Can it be a problem with the version of the BIOS? I have the latest


    Can it be because of this? I used that a few times.
    Rsultat de recherche dimages pour pshub30

    I don't F*** know what can I do, my warranty is done :(