I am having game crashes and fps drops since i update to 19.12.2+ update.?

Vinay987Vinay987 Member Posts: 17 Troubleshooter
I am having game crashes and fps drops since i update to 19.12.2+ update.What to do?I have everything up to date and in patch notes it says 19.12.2 supports my hardware

FAQ & Answers

  • andylbandylb ACE Posts: 3,828 Pathfinder
    edited December 2019
    What is your exact model number for example AN515-42
    I think I have guessed it though because 19.12.2  is an AMD GPU Driver. You are using the old Adrenalin Control Center, they have just released the 2020 version with new Drivers so follow my instructions below and please click YES if I have answered your question.

    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click this link to download it.

    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3

    Most of the problems I have encountered answering questions similar to yours are that users do not have the GPU set up correctly in the Control Center and are gaming on their Dedicated Vega 8 GPU which gives poor performance and is not designed for gaming. I have your exact model and my gaming experience using the AMD 2020 Control Center is good, Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.





    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Vinay987Vinay987 Member Posts: 17 Troubleshooter
    Thats the version which is crashing all games at loading screen. Currently i have 19.12.1 and games run but with huge fp drops
  • Vinay987Vinay987 Member Posts: 17 Troubleshooter
    I used to get min 80fps on pubg and now i get 60fps and it drops till 10fps a lot
  • andylbandylb ACE Posts: 3,828 Pathfinder
    Then install latest update https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
    Also make sure you are doing ALL of the above especially only launching your game from inside the Gaming Tab in the Control Center NOT a Desktop shortcut 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Vinay987Vinay987 Member Posts: 17 Troubleshooter
    andylb said:
    Then install latest update https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
    Also make sure you are doing ALL of the above especially only launching your game from inside the Gaming Tab in the Control Center NOT a Desktop shortcut 
    Does 19.12.3 support rx560x with vega 8?
  • Vinay987Vinay987 Member Posts: 17 Troubleshooter
    andylb said:
    Then install latest update https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
    Also make sure you are doing ALL of the above especially only launching your game from inside the Gaming Tab in the Control Center NOT a Desktop shortcut 
    i tried but it is showing "Error cannot detect hardware" for 19.12.3
  • andylbandylb ACE Posts: 3,828 Pathfinder
    Vinay987 said:
    andylb said:
    Then install latest update https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
    Also make sure you are doing ALL of the above especially only launching your game from inside the Gaming Tab in the Control Center NOT a Desktop shortcut 
    Does 19.12.3 support rx560x with vega 8?

    Yes it does sup[port Rx560x I have them both and it runs fine. Uninstall your current Adrenalin using DDU for a clean uninstall
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Then download 19.12.3 from here
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Vinay987Vinay987 Member Posts: 17 Troubleshooter
    andylb said:
    Vinay987 said:
    andylb said:
    Then install latest update https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
    Also make sure you are doing ALL of the above especially only launching your game from inside the Gaming Tab in the Control Center NOT a Desktop shortcut 
    Does 19.12.3 support rx560x with vega 8?

    Yes it does sup[port Rx560x I have them both and it runs fine. Uninstall your current Adrenalin using DDU for a clean uninstall
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Then download 19.12.3 from here
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3


    I installed 17. version.On amd site in patch notes for 19.12.X they said to use OEM provided drivers for it to work better and on acer site the latest version was 17
  • Vinay987Vinay987 Member Posts: 17 Troubleshooter
    thanks for trying to help
  • andylbandylb ACE Posts: 3,828 Pathfinder
    edited December 2019
    Vinay987 said:
    andylb said:
    Vinay987 said:
    andylb said:
    Then install latest update https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
    Also make sure you are doing ALL of the above especially only launching your game from inside the Gaming Tab in the Control Center NOT a Desktop shortcut 
    Does 19.12.3 support rx560x with vega 8?

    Yes it does sup[port Rx560x I have them both and it runs fine. Uninstall your current Adrenalin using DDU for a clean uninstall
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Then download 19.12.3 from here
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3


    I installed 17. version.On amd site in patch notes for 19.12.X they said to use OEM provided drivers for it to work better and on acer site the latest version was 17

    That is a standard industry disclaimer because they aren't designed specifically for Acer or any other manufacturer so if you take that to it's logical conclusion the Release is only for individuals building there own rigs and we know that is not the case. The fact is most everybody with the AMD models, including me, use the new Control center with no problems. I suspect you had a corrupted install. It is recommended to do a clean uninstall for the old drivers before a new update. I have given you the method above but I understand if you want to use the base OEM drivers

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Vinay987Vinay987 Member Posts: 17 Troubleshooter
    andylb said:
    Vinay987 said:
    andylb said:
    Vinay987 said:
    andylb said:
    Then install latest update https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3
    Also make sure you are doing ALL of the above especially only launching your game from inside the Gaming Tab in the Control Center NOT a Desktop shortcut 
    Does 19.12.3 support rx560x with vega 8?

    Yes it does sup[port Rx560x I have them both and it runs fine. Uninstall your current Adrenalin using DDU for a clean uninstall
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Then download 19.12.3 from here
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3


    I installed 17. version.On amd site in patch notes for 19.12.X they said to use OEM provided drivers for it to work better and on acer site the latest version was 17

    That is a standard industry disclaimer because they aren't designed specifically for Acer or any other manufacturer so if you take that to it's logical conclusion the Release is only for individuals building there own rigs and we know that is not the case. The fact is most everybody with the AMD models, including me, use the new Control center with no problems. I suspect you had a corrupted install. It is recommended to do a clean uninstall for the old drivers before a new update. I have given you the method above but I understand if you want to use the base OEM drivers
    tried everything.All games are running at 10fps on rx560x
  • andylbandylb ACE Posts: 3,828 Pathfinder
    I'm stumped, let me get a couple of my Ace colleagues involved.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylbandylb ACE Posts: 3,828 Pathfinder
    I have consulted with my ACE colleagues and they agree that everything points to a corrupt installation. So doing a clean uninstall with DDU in Safe Mode followed by installing the new Control Center should work

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

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