REVO 70 - Windows 10 Install - Two issues - HDMI Sound and Shut down issue.
Hi, thanks for reading this.
I am fortunate to have two of these Revo RL70 devices. Both are windows and came with Windows 7 Home 64 bit.
I have one of the models that come with the build in TV Tuner and Blu-Ray player, and a standard slimline version. Both are identical in every other way. The issues stated in the subject, apply to both devices, so its not a hardware fault.
What I have done is done an upgrade (fresh wipe and install) to Windows 10, based on a USB media creation, from Microsoft themselves. It used my existing W7 licence keys respectively and all is well and permitted the update install without a problem.
However, I have read all over the forums everywhere of these two issues, but none of the solutions are working for me and im at the point where I ditch the devices totally (as its completely driven me to the edge of my despair for the last 2 months fiddling about with it) or just roll back to W7 forever and take a risk.
In short:
1, Immediately after installing W10, there is no audio at all from the HDMI socket to my TV/Monitor. SPID (forgive me if I spelt this wrong) appears to be the only audio optional device and I was previously able to get audio via HDMI from the Windows 7 installs. No matter what I do to install / update / remove devices or drivers there is no audio at all. What I did notice in the Device Manage is there is an error against the High Definition Audio Controller with an exclamation mark, stating "This device cannot start" Code 10 error". Having read the post on this for a windows 8 fix on this very forum, unfortunately does not resolve this for me, nor does updating the BIOS. Please remember, that this issue is occurring on both devices since updating to W10, and if I roll back to W7, the problem disappears, so to me, suggests its a software / driver issue.
As the device was supplied with all the drivers installed, I only have a restore disk which reverts it all back to W7 as it was from factory, I do have a driver CD as well (also created at the time from within the PC Windows itself) which contains driver setups, but are all W7 and if I try to run them, nothing seems to fix this and further more there isnt a HDMI driver included).
So any help on this would be amazing.
2, Power restart / shut down issue. Each time I restart the device or shut it down, it just hangs every time a few seconds after opting to do so. It just sits there with the spinning shut down image, which then just suspends. I have to physically turn the device off and restart it. This again occurs on both devices after the update and If I revert back to W7 factory, the issue disappears.
This is also after ALL updates have been applied to the install....
Happy to copy/drop specs and screenshots if needed, but just a bit frustrated that the drivers are not all available via Acer's website..... I would imagine there are lots of people in this same boat as me, but would love to hear of their solutions. Might even do a short video showing the issue.
Thanks for any help in advance.
PS, I also did a complete new USB download creation to ensure my version was ok, and got the same issue still....
