My Chromebook won't turn on, what should I do?

valentincherny
valentincherny Member Posts: 1 New User
edited November 2023 in 2019 Archives
I unplugged my computer yesterday as it was 100% charged. The screen went black and it hasn't turned on since. I tried doing a hard reset and that didn't work. The outlet wasn't the problem, and neither was the power cord. I've had the computer a little over a year and I have been very gentle with it. I'm not sure if it is the battery or what the problem is. Please help, I do not want to have to buy a  new computer.

Answers

  • billsey
    billsey ACE Posts: 33,860 Trailblazer
    First step is to try a full power off, press and hold the power button for 30 seconds, release and wait a bit, then turn it on normally. If that doesn't work, see if you can boot into recovery mode and do a power wash. If that's not working there might be a battery reset hole on the back. put a paperclip in and hold it for 15-30 second, release and wait 15 minutes or more, then try turning it on. Report back with which worked or if none did...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.