New Acer A515-52-331G Camera not working

VAGTYRP
VAGTYRP Member Posts: 1 New User
edited August 2023 in 2019 Archives
Hello to all!

New with ACER, bought new 2 weeks ago, the above model with windows 10 S. Deactivated the S mode so i can use the apps i want, plus Mozilla, etc and i just tried the camera and it is not working. The green light at the left of the camera turns on but the screen is black. Skype camera is not working as well. I have tried uninstalling the camera, updating drivers etc and nothing seems to work. I even reset the laptop and nothing changed. All settings are set so the camera can be reached by all apps. Any idea what can i do next?

Obviously the next step is to take it back to the store so they fix it, but i was wondering if there is something i am forgetting to check.

Thanks!,

Vagelis