Acer Mixed Reality Headset not powering on

After going through the requirements and pressing next, I was brought to a screen on the Mixed Reality Portal where it tells me to connect my headset which was already plugged in. It is connected to a USB at the back of my PC and the HDMI plugged into my graphics card.

Here are the specs:

Image: https://us.v-cdn.net/6029997/uploads/editor/7m/yagni61m5lrw.png

And this is the message I am getting after pressing next:

Image: https://us.v-cdn.net/6029997/uploads/editor/r8/xhukdw4bwnu4.png

I also did notice that after plugging the headset without opening Mixed Reality Portal yet, it did not detect the headset right away, could it be I have a defective one? I bought this VR Headset which came with an ACER PC as a bundle two years ago on Black Friday. WAY passed warranty but had no time to actually use it until now.

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billsey

Double and triple check that you are plugging the USB into a 3.0 or 3.1 port (blue or orange), not a 2.0 (black). It definitely needs the higher speed and power...

JayVu

billsey said:

Double and triple check that you are plugging the USB into a 3.0 or 3.1 port (blue or orange), not a 2.0 (black). It definitely needs the higher speed and power...

For all those attempts I’ve done the cord was always in a USB 3.0 or 3.1.

29Forever

I have exact same issue, not sure how to fix it. I've tried it with 2 PC's and headset does not show s up on either one. It appears something is wrong with the cable or it is completely bricked. Were you able to resolve the issue?

JayVu

29Forever said:

I have exact same issue, not sure how to fix it. I've tried it with 2 PC's and headset does not show s up on either one. It appears something is wrong with the cable or it is completely bricked. Were you able to resolve the issue?