My Daughter’s Christmas is Ruined!
I purchased an all in one desktop computer for my daughter for Christmas. She’s in high school and she is an artist so she was so excited to get an Acer product. She’s going to art school and wanted a good computer. We had our Christmas presents early so when we opened the box last night, we set up the computer and turned it on and the screen showed cracking inside. There was not any physical damage on the outside and the box had been very tightly packed with Styrofoam all around so there is no way any damage could’ve happened to the screen putting it together. Then we made the mistake of calling customer service. The woman that I spoke with was not only rude she was not even concerned that this was ruining my daughter’s Christmas. She insisted that the damage was physical when it is clearly not. The only way to see any damage at all is to turn the computer on. I have pictures and I am happy to share them with anyone interested. If I had any way to pay an additional $300 to fix it, I would not, because I didn’t damage the computer, it obviously happened before it left the factory because it was packed with styrofoam so you couldn’t even move it in the box. I am so angry right now. This thing cost me way more than I could afford and now I have to pay for a screen I didn’t break!! I will tell everyone I know and then some of this situation. Acer doesn’t stand behind their products.
