Repairing 4 Acer D651N-K9WT chrome tablets

SterlingChris
SterlingChris Member Posts: 1 New User
We have replaced the motherboard on these out of warranty systems for a customer. I am looking for a SHIM tool and instructions to be able to insert the serial number into these replacement motherboards. We do warranty repairs on every other major brand, but we don't have any customers with Acer products except this one-off group.

Answers

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited December 2019
    Hi SterlingChris,

    Sorry, but we don't have a version of the RMA SHIM Tool for end-users, the table will need to be sent for repair.  Can you please send me a private message with the serial number of your unit?

     

    Thanks,

    Acer-Manny

  • jhwilson
    jhwilson Member Posts: 1 New User
    Im taking the Chromebook repair class and cannot find the RMA Shim Tool...... what is the URL 
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    As stated above, the RMA shim isn't available to end users, so there is no public URL for it. You will have to go through your contacts at Acer to receive it.
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