Does every Acer predator helios 300 PH37-52 have realtek (r) audio instead or realtek HD audio?

Pagany
Pagany Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
In my acer the realtek files are missing from program files, they are nowhere to be found. Please help. I cant install realtek hd audio because when i reboot the laptop automatically dowloads realtek (r) audio.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    Pagany go to acer support page for you own model and download the drivers you need also disable windows from updating drivers/firmware or even completely 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Pagany
    Pagany Member Posts: 6

    Tinkerer

    xapim said:
    Pagany go to acer support page for you own model and download the drivers you need also disable windows from updating drivers/firmware or even completely 
    I did disable windows from updating drives/firmware, when I reboot the laptop it still automatically installs the driver I just deleted, the audio drivers in the acer page does not have a .exe file on it, only .zip files.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    They have an exe if you extract the zip :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Pagany said:
    xapim said:
    Pagany go to acer support page for you own model and download the drivers you need also disable windows from updating drivers/firmware or even completely 
    I did disable windows from updating drives/firmware, when I reboot the laptop it still automatically installs the driver I just deleted, the audio drivers in the acer page does not have a .exe file on it, only .zip files.
    You have to uninstall it from Device Manager and have to check the box in the Uninstall Window.
    Trying to do my best here - Your happy Predator owner =)!
  • Pagany
    Pagany Member Posts: 6

    Tinkerer

    I did uninstalled from the device manager, after reboot the realtek (r) driver was there again, even though i did disable the windows automatic driver update. And not extracting the .zip does not give me a .exe file.
  • Pagany
    Pagany Member Posts: 6

    Tinkerer

    xapim said:
    They have an exe if you extract the zip :)
    It does not. 
  • Pagany
    Pagany Member Posts: 6

    Tinkerer


    Pagany said:
    xapim said:
    They have an exe if you extract the zip :)
    It does not I tried that already and it does not give me any .exe

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    @Pagany are you sure you had downloaded the correct drivers ?? so im assuming you predator its the PH317-52 correct ???if so these are the audio drivers 
    https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.1.8366_W10x64_A.zip?acerid=636602227034820338&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH317-52&OS=ALL&LC=en&BC=ACER&SC=PA_6

    You have to extract the zip and install them basically all predator models use the same realtek drivers as you can see here 


    So you are either not extracting them properly or downloading the wrong drivers i cant see any other way


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Current models use the realtek audio console application.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Pagany
    Pagany Member Posts: 6

    Tinkerer

    xapim said:
    @Pagany are you sure you had downloaded the correct drivers ?? so im assuming you predator its the PH317-52 correct ???if so these are the audio drivers 
    https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.1.8366_W10x64_A.zip?acerid=636602227034820338&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH317-52&OS=ALL&LC=en&BC=ACER&SC=PA_6

    You have to extract the zip and install them basically all predator models use the same realtek drivers as you can see here 


    So you are either not extracting them properly or downloading the wrong drivers i cant see any other way
    sorry the model is PH315-52, i downloaded them and extrancted them, theres no .exe file on it, since i bought this laptop 3 weeks ago, there are not realtek files in "program files* at all.
  • I am finding that the programs on this notebook are installed by appxbundle mode because of microsoft store. Search for the realtek audio console application.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)