Unable to Create New Folders OR Reset PC

Etz

…. I have had issues trying to create a New Folder.  Went through different processes to no avail so I went through the process to reset laptop only to get 'There was a problem resetting your PC - no changes were made' so that was a complete waste of time.

At a loss as to what to do now and I have SO much college work to be cracking on with  

TECH_MAN

Hi @Etz

1) download a windows 10 iso using Microsof tool:
http://go.microsoft.com/fwlink/?LinkId=691209
select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
2) download Rufus:
http://rufus.akeo.ie/?locale=en_US
plug your USB flash drive, run Rufus then:
select ISO image from the dropdown menu near "Create a bootable disk"
click on the little icon on the right and browse to the windows 10 downloaded iso file
as Partitions scheme select "GPT partition scheme for UEFI"
as File system select "FAT32"
click on Start
wait until it finish, then uplug your USB flash drive
3) with the USB flash drive plugged to your PC, boot to BIOS pressin Del key
4) look if F12 boot menu is enabled, if not, enabled it

5) check if UEFI is the selected BIOS mode (no launchCSM)

6) press F10 to save and exit

7) reboot and press F12, choose the USB flash drive as bootable device

8) choose to do a custom installation and then delete everypartition on your main HDD/SSD

9) then continue with windows 10 installation

Etz

Thank you... A bit daunting with all the steps but will see how I get on