Laptop behaves erratically when I'm typing swift 5

DanishA

I have the swift 5 which I bought only a few weeks ago from Costco in the UK.

I'm increasingly becoming frustrated with it because when I'm typing suddently the cursor will move and overwrite previous text in a paragraph or the chrome browser tab would change.  I was trying to figure out why this is happening and then I noticed it seems to happen in the location where the mouse pointer is located.  So I figured that somehow the mouse trackpad is picking up my typing on the keyboard and activating the mouse and starts writing in a different location.

The problem is my wrist is sitting on the laptop, as one would normally do, but my skin is not touching or resting on the track pad.  I'm just wondering if the heat of my wrist or skin is making the trackpad thinking I am left clicking or moving the mouse?

This is really annoying and I'm ready to return the laptop because I can no longer work with this way where my work is being destroyed because of this problem.

brummyfan2

Hi,
What's the full model name of the laptop, like SF514-xx, anyway, there may be a battery reset switch at the back depending on your model( 3 in my snip)
Switch off the laptop, disconnect from mains, follow the instructions in the video, once completed leave the laptop to rest for a while(15-20 mins), then fully charge the laptop before start using it.
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

billsey

With some models there is a sensitivity adjustment that can be done with the touchpad. Likely it's set to be a bit too sensitive and picking up touches that aren't expected.