Nvidia crash when i am playing - PT515-51-71VV

Chucho
Chucho Member Posts: 37 Devotee WiFi Icon
edited November 2023 in 2019 Archives
I am having some issues with my Predator lap, my Nvidia crash some times when I am playing any game, after the crash my Nvidia stopped working. Back on my first crash I restarted my lap to the fabric, and it solves my issue, but I still got the issue, now I fix the Nvidia issue with this steps: turn off my laptop, disconnect the charger and restart the battery. I don't wanna to continue doing that, is there any solution for that? here is a windows error log from today crash:
Source
Windows

Summary
Hardware error

Date
‎12/‎4/‎2019 4:03 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe687c0393050
Parameter 2: fffff80432394858
Parameter 3: 0
Parameter 4: 72a4
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Unknown
Server information: ea5d46c6-542d-4490-bf6e-828239852157

I read on other sites, that maybe it is an issue with the PSU, if someone had a solution please help me, thanks in advance!
My laptop specs are: 

Predator Triton 500

Model Name: PT515-51-71VV
Part Number: NH.Q50AA.001
Operating SystemWindows 10 Home
ProcessorIntel® Core™ i7-8750H processor Hexa-core 2.20 GHz
GraphicsNVIDIA® GeForce RTX™ 2060 with 6 GB dedicated memory
Screen15.6" Full HD (1920 x 1080) 16:9 IPS
Memory16 GB, DDR4 SDRAM
Storage512 GB SSD

Answers

  • sri369
    sri369 ACE Posts: 2,735 Pathfinder
    Did you turn on turbo to play? If so, do NOT turn on turbo - especially if you are on windows 1903 or 1909.
    -----
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  • Chucho
    Chucho Member Posts: 37 Devotee WiFi Icon
    sri369 said:
    Did you turn on turbo to play? If so, do NOT turn on turbo - especially if you are on windows 1903 or 1909.
    No I don't use the turbo to play
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    Chucho you stated above you restored to stock via rcovery (ALT+F10) did you performed a clean install or have you selected to keep your files ?? if it was a clean install and the issue persists after it would probably be a hardware issue and i would get it checked but if you didnt performed a clean install please do and after do not let windows update the drivers/firmware or even disable it completely try it with the stock drivers see if the issue persists


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Chucho
    Chucho Member Posts: 37 Devotee WiFi Icon
    xapim said:
    Chucho you stated above you restored to stock via rcovery (ALT+F10) did you performed a clean install or have you selected to keep your files ?? if it was a clean install and the issue persists after it would probably be a hardware issue and i would get it checked but if you didnt performed a clean install please do and after do not let windows update the drivers/firmware or even disable it completely try it with the stock drivers see if the issue persists
    Yes I did a clean install and it solves the issue for  a short time
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Chucho so if it solves the issue for a short time could probably be windows updates ??? i would keep an eye on it 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/