next@acer 2020

Am i eligible for compensation on suspected faulty parts out of warranty

DinopahDinopah Member Posts: 3 New User
Hi, i've had my predator desktop now for going on 3 years, kept in good condition and no issues up until yesterday when the psu blew along with the gpu (gtx 960) inside i've contacted nvidia and they told me that i should contact the guys who made the pc being acer predator, any help would be appreciated.

FAQ & Answers

  • DinopahDinopah Member Posts: 3 New User
    Here is a photo of the inside of the graphics card burnt
  • billseybillsey ACE Posts: 11,131 Trailblazer
    edited December 2019
    You would have to contact Acer directly to be sure, but I'd be really surprised if they considered that a warranty repair after this long. Was there any indication of a power spike or brownout? If you were plugged into a reasonably new surge arrester it might have a warranty that covers connected equipment. I've used that in the past.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • DinopahDinopah Member Posts: 3 New User
    Been having trouble trying to contact acer, but no there were no surges of any sort, and it was only the computer that was affected.
  • Acer-MannyAcer-Manny Acer Crew, Knowledge Author Posts: 3,234 Acer Crew
    edited December 2019
    Hi Dinopah,

    I am sorry to see this, can you please confirm how are you trying to contact Acer (what channels)? Can you please send me a private message with the serial number of your unit for better assistance?

    Note: Please keep in mind that the Acer Community is not a direct portal to Customer service, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate. But primarily we want the community to be a place where members can exchange their own advice and ideas.

    Thanks,
    Acer-Manny
Sign In or Register to comment.

Who's Online1.3K

3183
3183
Acer-Michi
Acer-Michi
Acer-Monica
Acer-Monica
AdrianoAkita
AdrianoAkita
AlephNull28
AlephNull28
BHOLANSH29
BHOLANSH29
BINBIN
BINBIN
Chris123
Chris123
Cynder
Cynder
dojoVader
dojoVader
EB96
EB96
eteles
eteles
fyb15
fyb15
Hoovhaven
Hoovhaven
Indigom
Indigom
Jake1948
Jake1948
Joe8042016
Joe8042016
JonathanAviation
JonathanAviation
Kno63
Kno63
lelo55
lelo55
Leojesus
Leojesus
Luanberndt
Luanberndt
MaClane
MaClane
ManoletePredator300
ManoletePredator300
Orpheus113
Orpheus113
Paler2001
Paler2001
Pawan_Wickramasinghe
Pawan_Wickramasinghe
Poinifie
Poinifie
Pragas87
Pragas87
Prismarine
Prismarine
rich1974
rich1974
RS1111
RS1111
Saki1
Saki1
scottmc
scottmc
+1.3K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3339

Total Points:5797

Total Accepted Answers: 292

GAMING6698 Supercomputer Wrangler