Sounds in acer nitro vg240y don't work

Angery

My speakers in monitor Acer Nitro VG240Y don't work and i don't know why. When i go to when I enter the control panel> sound> Acer VG240Y> advanced and press "TEST" you can hear the sound from both speakers but when i try to play somethink on youtube it's still have no sounds. Maybe someone can help.

Tom2019

Hi @Angery
Go to control panel > click on sound > under playback devices select the speakers and right click on it. Now do a sound test to see it's behaviour. If it's still the same then try power drain 

Steps to perform power drain.
1. Unplug the power source
2. Flip the computer upside down and check for tiny battery reset pinhole
3. Use a paper clip, insert it into the pinhole and hold it for 30-40 sec 
4. Now turn on the computer to see it's behaviour.
5. Go to run type devmgmt.msc > Sound and video controller right click uninstall and restart your pc this should fix the problem 
if you still facing issue please contact support at www.acer.com

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