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Can't find hard drive on computer using an acer aspire 7 A717-71G

I've looked everywhere and cannot find the hard drive. The SSD shows up but that' it.

FAQ & Answers

  • JackEJackE Posts: 18,084ACE Trailblazer
    The 2.5" HDD is optional? Did you pay for both the m.2 SSD and the 2.5" HDD. Simply remove one screw and open the HDD door on the bottom to see if you have one installed. Jack E/NJ


  • LucasHaLucasHa Posts: 3Member New User
    JackE said:
    The 2.5" HDD is optional? Did you pay for both the m.2 SSD and the 2.5" HDD. Simply remove one screw and open the HDD door on the bottom to see if you have one installed. Jack E/NJ


    Ive checked and it’s there but still not showing up
  • JackEJackE Posts: 18,084ACE Trailblazer
    Shut the machine off. Then turn it back on and IMMEDIATELY start tapping the F2 key to enter the BIOS menu. Do you see the HDD listed along with the SSD in the BIOS Information tab? Jack E/NJ
  • LucasHaLucasHa Posts: 3Member New User
    JackE said:
    Shut the machine off. Then turn it back on and IMMEDIATELY start tapping the F2 key to enter the BIOS menu. Do you see the HDD listed along with the SSD in the BIOS Information tab? Jack E/NJ
    I’m not sure, but this is what it shows
  • JackEJackE Posts: 18,084ACE Trailblazer
    The HDD is either not connected or there is a hardware failure with it or the motherboard.  I suggest that you remove the 4 screws from the HDD and try to re-seat it in the motherboard socket a few times to clean its contacts. Jack E/NJ
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